Anastasia Sorkin Email & Phone Number

Ottawa, Ontario, Canada

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.• Helped with planning schedules and delegating assignments to meet coverage and service demands.• Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.• Prepared Excel worksheets and Word documents.• Performed research to collect and record industry data.• Provided recommendations how to increase and maintain brandawareness and ROI.• Learned new emerging technologies and took initiative to offer technical direction and creative solutions.• Increased sales by driving operational efficiencies and building excellent customer rapport.• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Ottawa, Ontario, Canada

• Compiled product, market and customer data to generate informed sales and profit projections.• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.• Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.• Managed workflow between staff, coordinating documents, planning and creative material distribution.• Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.• Proofread all marketing collateral ahead of printing to eliminate errors.• Coordinated with social media, public relations and other teams to execute product introductions.

Moscow, Russian Federation

• Developed English lesson plans in line with the national curriculum: Planned English lessons to meet curriculum standards• Helped students understand, speak, read and write in English• Delivered engaging, coherent lectures and motivating lessons to students across all Key Stages. Utilized learning technology in the planning and delivery of lessons• Modified assignments and activities to meet the learning needs of individual students • Prepared English classroom and coursework materials, homework assignments, and handouts• Evaluated the students’ class work and assignments: Graded tests, essays, reports and other assignments • Regularly provided students with feedback in line with the faculty assessment systems

Moscow, Russian Federation

• Managed store operations by ensuring exceptional performance and excellent customer services• Assisted customers in all aspects of store services including handling complaints and inquiries• Led the developed and implementation of annual marketing plans that resulted in consistent sales increases, in a flat growth industry• Drove the development and implementation of media strategies that resulted in improved efficiency and accelerated sales growth and profitability• Developed and implemented consumer research designed to improve results of our sales promotions• Trained and supervised employees• Ensured banking is manage efficiently and cash and receipts are reconciled• Managed weekly inventories• Coordinated sales promotions and provide sales targets

Moscow, Russian Federation

• Provided personal services to ensure the safety and comfort of airline passengers during flight• Greeted passengers, verified tickets, and served food and beverages• Announced and demonstrated safety and emergency procedures such as the use of oxygen masks, seat belts, and life jackets• Answered passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, and schedules• Attended preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers• Checked to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply• Excellent ability to use diplomacy and non-judgmental behaviour in stress situation• Excellent ability to keep patience in case of crisis

Moscow, Russian Federation

• Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports• Maintained office scheduling and event calendars• Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports• Set up and handled incoming mail and office filing systems• Collected and coordinated the flow of internal and external information• Managed office equipment and office space• Established the administrative work procedures for tracking staff’s daily tasks• Received telephone calls and direct as and where necessary• Maintained schedules and follow ups• Directed visitors to the office to appropriate staff members• Responded to public inquiries

Certificate Of Professional, Full Stack Flex Coding Program

24-week, part-time web development course. The full-stack curriculum includes HTML5, CSS3, JavaScript, jQuery, Node.js, Responsive Design.

Diploma Of Education, Fashion/Apparel Design

Education record

Bachelor Of Arts (Ba), English Philology

Education record