Sheymirra Lawson Email & Phone Number

Birmingham, Al, Us

Santa Monica, California, Us

During my current job role, I oversee potent training initiatives aimed at aligning with company goals and upholding top-tier performance benchmarks. I spearhead pioneering Diversity, Equity, and Inclusion training initiatives tailored for organizational leaders and managers. I execute comprehensive training needs evaluations through effective performance gap analysis techniques. Additionally, I head a team comprising 12 trainers and a Program Manage• Drove professional development by overseeing training of over 800 customer service agents worldwide.• Surpassed service level agreement expectations and contributed to operational excellence.• Improved team performance by implementing optimized policies and procedures.

Seattle, Wa, Us

I oversaw the onboarding, training, and career progression of a diverse group of over 130 managers, human resources professionals, and safety personnel. Additionally, I facilitated weekly regional bridge meetings to communicate updates and provide valuable insights to operations managers. Supervising a team of trainers, I coordinated the training of more than 5,000 leaders, utilizing proven teaching methods to ensure effectiveness. I took the lead in establishing learning metrics and benchmarks for DBM2 and BHM1, driving the learning agenda for both sites. Furthermore, I developed concise communication tools and standardized work checklists for trainers, learning coordinators, and learning area managers.• Deployed knowledge auditing procedures to rectify productivity deficiencies, resulting in significant efficiency enhancements for thousands of employees.• Increased productivity across multiple regions through performance comparisons and strategic recommendations.• Successfully drove cost savings exceeding $2M over 12-month period.

Seattle, Wa, Us

I took the lead in organizing and implementing ongoing training programs. I evaluated feedback data to pinpoint areas needing enhancement. I conveyed project objectives and transformed operational needs into effective learning strategies. I oversaw various training projects, collaborating with operational leaders and stakeholders to coordinate associate onboarding procedures. I conducted safety audits for fire extinguishers and eye wash stations. I spearheaded the ambassador identification program, managed new hire onboarding, and conducted audits. I assessed the developmental needs of individuals and groups, providing customized training programs for both seasonal and permanent staff. Additionally, I assumed the role of Interim Shift Manager, overseeing all operations during the shift, including report completion. I identified compliance issues, safety hazards, and areas requiring improvement.• Built engaging learning environment by delivering training sessions to groups exceeding 30 individuals.• Ensured prompt resolution of tickets within designated timeframes by supervising ticketing system.• Fostered environment conducive to skill enhancement and professional growth among associates.• Addressed staffing shortages within learning department by pioneering Learning Intern program.

Baltimore, Md, Us

I provided assistance to customers via the Call Center hotline regarding benefit application procedures. I oversaw the processing of social security and disability benefit claims. Additionally, I arranged instructional sessions for groups of 30 individuals on social security administration policies and procedures. Throughout, I strictly adhered to company policies and procedures regarding confidentiality.• Attained customer satisfaction by resolving customer concerns in prompt manner.• Contributed significantly to professional development of colleagues.

I offered technical assistance, exemplary instruction, and advisory services to childcare providers. I assessed the effectiveness of training by evaluating the performance of childcare instructors. Additionally, I collaborated with childcare administrators to distribute grant funds for initiatives aimed at promoting diversity awareness and family engagement. Furthermore, I authored and presented a seminar on establishing diversity-inclusive classrooms during the annual early childhood development symposium.• Formulated and executed in-house and remote learning programs tailored for childcare professionals.• Fostered ongoing professional growth within early childhood education sector.• Contributed to propagation of top-tier diversity education methodologies.

Eds, Instruction, Learning, And Innovation

Master'S Degree, Early Childhood Studies

Bachelor'S Degree, Psychology