Sheymirra Lawson Email & Phone Number

Birmingham, AL, US

Santa Monica, California, US

• During my current job role, I oversee potent training initiatives aimed at aligning with company goals and upholding top-tier performance benchmarks. I spearhead pioneering Diversity, Equity, and Inclusion training.
• Drove professional development by overseeing training of over 800 customer service agents worldwide.
• Surpassed service level agreement expectations and contributed to operational excellence.
• Improved team performance by implementing optimized policies and procedures.

Seattle, WA, US

• I oversaw the onboarding, training, and career progression of a diverse group of over 130 managers, human resources professionals, and safety personnel. Additionally, I facilitated weekly regional bridge meetings to.
• Deployed knowledge auditing procedures to rectify productivity deficiencies, resulting in significant efficiency enhancements for thousands of employees.
• Increased productivity across multiple regions through performance comparisons and strategic recommendations.
• Successfully drove cost savings exceeding $2M over 12-month period.

Seattle, WA, US

• I took the lead in organizing and implementing ongoing training programs. I evaluated feedback data to pinpoint areas needing enhancement. I conveyed project objectives and transformed operational needs into effective.
• Built engaging learning environment by delivering training sessions to groups exceeding 30 individuals.
• Ensured prompt resolution of tickets within designated timeframes by supervising ticketing system.
• Fostered environment conducive to skill enhancement and professional growth among associates.
• Addressed staffing shortages within learning department by pioneering Learning Intern program.

Baltimore, MD, US

• I provided assistance to customers via the Call Center hotline regarding benefit application procedures. I oversaw the processing of social security and disability benefit claims. Additionally, I arranged instructional.
• Attained customer satisfaction by resolving customer concerns in prompt manner.
• Contributed significantly to professional development of colleagues.

• I offered technical assistance, exemplary instruction, and advisory services to childcare providers. I assessed the effectiveness of training by evaluating the performance of childcare instructors. Additionally, I.
• Formulated and executed in-house and remote learning programs tailored for childcare professionals.
• Fostered ongoing professional growth within early childhood education sector.
• Contributed to propagation of top-tier diversity education methodologies.

Eds, Instruction, Learning, And Innovation

Master'S Degree, Early Childhood Studies

Bachelor'S Degree, Psychology