ITAM HW Validation Management

o Evaluate the asset reconciliation process driving significant improvement in imperative data and processes in both the financial and asset systems of record as well as improving the accuracy of tax requirements in order to align to the strategic roadmap of SACM.o Identify strategic business issues that require complex analysis involving the mining of large datasets from multiple sources, interpreting and presenting results and recommendations in a manner that allows for understanding at all audience levels.o Determine and manage process gaps through root cause analysis and resultant corrective actions by partnering with subject matter experts across the enterprise.o Collaborate across the organization, negotiate with senior business leaders, and mentor less experienced staff as an expert and visionary of Asset Management data and processes.o Develop and implement sustainable processes critical for ITAM TOM initiatives in addition to improving already existing processes.o Lead cross functional teams identifying inefficiencies, streamlining business processes, and implementing changes to align with the ITAM TOM.o Current Member of the following Team Member Networks: o Wells Fargo Volunteers o Women’s Team Member Network o My Generation Team Member Network

o Executed complex analysis to resolve root cause in data abnormalities or process gaps utilizing Microsoft Access, Excel, and SQL Server. Once root cause was identified, drove the resolution of process/data changes that more accurately reflected the results.o Managed enhancements from conception to implementation with little to no rework. Achieved successful implementations by using strong communication skills to glean from a business user the desired result and then communicate that to the developer.o Proactively managed several applications including but not limited to coordinating all production fixes and enhancements and leading monthly stakeholder meetings.o Developed and maintained a broad knowledge of Asset Management process and data through various roles within the organization and consulted as a subject matter expert across functional areas.o Coordinated the process, design, communication, risk evaluations, and controls on projects.o Contributed to discussions on strategic vision of Asset Management processes and data.o Supervised the decommission of server assets and revised the process as issues/changes were needed. o Oversaw the EIT data submission for internal allocations in order to recover expenses.o Facilitated monthly forecasts in the areas of salaries, contractor expenses, travel expenses, and training expenses with variances of one percent or less.o In addition to this job role, I also took part in the following: o Alumna of the Operations, Technology, and eCommerce Associate Program o Previous Member of the following committees: Community Support Campaign Committee for Technology Operations Group at Charlotte Operations, Technology, and eCommerce CIC Site Diversity Team

o Worked with staff in the development of a community building plan that provided social and educational programs that met the needs of residents.o Established a positive community environment within the residence hall.o Served as a positive role model and representative of the university.o Shared duty coverage with staff members enforcing policies, mediating conflicts, following up on student concerns, and having individual conversations with residents.o Performed as a paraprofessional counselor making referrals with necessary.o Efficiently performed required administrative duties, communications, notices, and duties as assigned.

o Assisted with the completion of the Information Security Residual Risk Remediation Project including decommissioning systems that remained unclaimed during efforts to remediate.o Managed UNIX Inventory and Assets including reporting, communication and data analysis, data entry, and server decommission.o Performed Server Validation Process tasks on UNIX Servers to ensure that all record information is correct and systems are compliant to UNIX Standards.o Reviewed, corrected, updated and created documentation for UNIX Servers processes.

o Maintained Wachovia’s strict commitment to customer service by focusing on it’s commitment to efficient and quality transactions.o Worked with customers to determine their specific needs such as additional lines of credit, retirement planning, and various investment services, and then directed them to applicable resource.o Demonstrated integrity and attention to detail while handling large cash transactions and balancing daily credits and debits.

o Assisted pharmacist in filling prescriptions in a timely manner.o Used Comp-U-Care Computer System to process prescriptions and assist customers.o Handled phone inquiries.o Entered patient purchase on pharmacy cash register