-500+ hours of intensive, remote training of full-cycle UX/UI methods with an emphasis on UI Design, user testing, and rapid iteration. -Implemented web and mobile design solutions for clients, individually as well as collaboratively.

-Leads in-person training sessions for healthcare users. -Successfully designed workflow-based training content. -As an Epic Super User, maintains and updates EHR database for optimal use. -Effectively collaborates with clinical leadership team to develop quality assurance initiatives.-Involved in collecting, organizing, and analyzing health data to identify trends and patterns to improve user experience.-Works closely with phlebotomy department to develop and implement system improvements that improve patient care.

-Responsible for overseeing the work of phlebotomy team, ensuring that they are trained, competent, and working efficiently.-Establishes and enforce policies and procedures related to safety protocols, infection control, quality assurance, and customer service.-Coordinates with nursing department to ensure effective communication and coordination of patient care.

-Knowledgeable about the human circulatory system, including veins, arteries, and capillaries. -Proven attention to detail in identifying patients, verifying medical records, labeling samples, and documenting procedures. -Effectively explains the blood-drawing process to patients and answers any questions or concerns they may have. -Communicates effectively with other medical professionals, including doctors, nurses, and laboratory technicians.-Utilizes standard venipuncture techniques to collect appropriate blood specimens with accuracy and precision. -Ability to work in high-stress and fast-paced environment.-Able to successfully manage multiple patients and samples at once.

Community Health Worker

-Developed high level of empathy and compassion working with children and adolescents in a residential psychiatric facility requires a high level of empathy and compassion. -Crisis management: I am trained to respond quickly and effectively to crises, including de-escalation techniques and crisis intervention strategies.-As a member of a multidisciplinary team, I worked closely with other professionals, including therapists, social workers, and medical staff, to provide the best possible care for our patients.-Managed tasks including administering medication, monitoring patients, and documenting patient progress. I have developed strong organizational and time management skills that allow me to stay on top of my responsibilities and ensure that our patients receive the best possible care.