Customer Success Executive
Current- Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users - Create, identify and qualify selling opportunities by maintaining regular contact with customers- Dedicated contact for product training and platform questions- Proactively analyse and provide strategic engagement with clients- Solicit and synthesize customer product feedback to contribute to product development- Maintain a high degree of account management and control- Develop strategic growth plans for key accounts in your portfolio while maintaining renewals- Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support- Drive enterprise subscription renewals and expansion bookings- Build a high quality success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them
