Shi Cheng Email and Phone Number
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Bilingual Program Manager | Global Expertise in High Tech, Supply Chain, Data Center & Cloud Technology | Cross-Functional Leadership | Proven Track Record of Delivering ResultsI am a results-driven Program Manager with over 10 years of global experience leading cross-functional teams in the High Tech, Manufacturing/Retail Supply Chain, and Data Center/Cloud Technology sectors. Known for driving impactful change, I specialize in delivering complex projects on time and within budget while improving operational efficiency and customer satisfaction.My expertise spans across process improvement, SaaS implementation, and supply chain optimization. As a Certified Scrum Product Owner (CSPO) and Certified Scrum Master (CSM), I’m adept at managing full SDLC processes, guiding teams through Agile methodologies, and aligning IT and business objectives to achieve optimal outcomes. My ability to build strong relationships with stakeholders, manage diverse teams, and communicate effectively across regions has been a key driver in my success.Core Competencies:Program & Project ManagementCross-functional Team LeadershipBusiness Process ImprovementData Center & Cloud TechnologiesSaaS Implementation & OptimizationAgile & Scrum Methodologies (CSPO, CSM)E-commerce Strategy & ExecutionSupply Chain & Logistics OptimizationStakeholder Engagement & CommunicationITIL Best PracticesPlease contact me at chengshi12@gmail.com or 415-746-0530 for more information.
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Marriott Vacations WorldwideKissimmee, Fl, Us
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Google Cloud Project ManagerCognizant Sep 2023 - Sep 2024Teaneck, New Jersey, UsProject manager for Google Cloud, support the Google Cloud partner GTM channel ecosystem• Managed various initiatives supporting Google Cloud's GTM ecosystem, driving increased partner engagement and business growth.• Defined project scope, created detailed work plans, and executed cross-functional collaboration with business leads to ensure seamless project delivery.• Optimized workflow of pre-sale engineering teams, resulting in a 50% improvement in process efficiency.• Delivered key milestones on time and within budget, ensuring stakeholder satisfaction and adherence to contractual obligations. -
Business Systems Analyst/Product OwnerEquinix Jun 2021 - May 2023Redwood City, California, UsProduct Owner for the Equinix Global Networks team. Responsible for supporting cloud-based network products and associated business applications and processes• Led product development for cloud-based network products within the Equinix Global Networks team.• Worked directly with cross-functional teams and stakeholders to define business requirements, ensuring accurate documentation and timely delivery.• Drove product feature development and successful UAT testing, leading to 60% improvement in product performance and user satisfaction.• Coordinated across IT and business teams, ensuring that all requirements were met and projects were completed on time. -
Technical Account ManagerGoogle Via Nelson Technology Oct 2018 - Sep 2020Mountain View, Ca, UsTechnical account manager for Google Shopping (Google's own e-commerce site). Responsible for merchant onboarding and high touch support for top tier merchants.• Managed onboarding for 200+ new Google Shopping merchants, ensuring successful integration and smooth ongoing support.• Provided ongoing, high-touch support to top-tier merchants, resulting in 25% increase in revenue for key accounts.• Identified and resolved technical issues with product feeds, APIs, and account setups, improving merchant satisfaction by 75%.•Analyzed key performance metrics and implemented data-driven strategies to improve operational efficiency. -
Global Process Analyst/Product OwnerEquinix Nov 2016 - Oct 2018Redwood City, California, UsProcess analyst/program manager for the Global Network Operations team, responsible to drive alignment across three regions on process improvement and ITIL adherence. • Managed the end-to-end lifecycle of 2-3 large-scale projects and 20-30 system enhancements annually, ensuring on-time delivery, alignment with customer specifications, and seamless execution across regions. • Spearheaded 6-8 system releases per year, collaborating with cross-functional teams to drive system and functional enhancements that improved operational performance by 30%. • Facilitated 4-6 workshops annually to gather business requirements, align IT solutions, and resolve action items, resulting in improved communication and faster decision-making. • Analyzed and revised process documentation, flow charts, and work instructions, identifying operational gaps and leading process/system solutions that improved efficiency by 50%.
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Global Supply Planner/BuyerApple Apr 2016 - Nov 2016Cupertino, California, UsSupply planner for Apple Care's iPhone refurbished team, responsible to design and execute supply plans to ensure accurate and timely deliveries. • Designed, monitored and adjusted supply plans to achieve quarterly targets for refurbished iPhones. • Collaborated with regional and international DCs and OEM teams to execute supply plans. -
SabbaticalSelf Employed May 2015 - Mar 2016Satellite Beach, Florida, UsTraveled in Asia and Europe and attended local culinary and language schools -
Senior Manager, Retail OperationsNike Sep 2011 - Mar 2015Beaverton, Or, UsSenior retail operations manager for Nike Greater China's planning and allocation team. Leading a team of 8 allocators and responsible for all activities related to inventory planning and execution for 37 stores and 3 e-commerce sites. • Led in-season and off-season inventory management efforts to maximize revenue while minimizing inventory risks. • Improved retail and online demand planning, inventory flow, and returns processes. • Analyzed and reviewed forecast accuracy, inventory flow, projected sales volume and discount plans. • Led major SAP system upgrade/process improvement projects for Greater China. -
Global Supply Chain Program ManagerDell Sep 2006 - Jan 2011Round Rock, Texas, UsSupply Chain program manager for Dell's Global Materials team. Responsible for various supply chain process improvement initiatives, system enhancements and new system introductions. • Led efforts for 9 ODM sites in China to deliver reporting on inventory status and supplier commitments, translated Dell business requirements to ODMs in both language and business process aspects. • Trained over 160 internal procurement staff and 70 suppliers in Asia, North America and Europe, improved supplier commitment performance by 34%. • Improved Global Buyer Planner's performance on collaboration management by 80%. -
Senior Systems AnalystNationwide Insurance Mar 2003 - Jun 2006UsSystems Analyst for the Office of Investment's application support team. • Evaluated current IT controls and identified internal compliance deficiencies; • Supported major accounting application and several smaller web and desktop applications, including system trouble shooting, data extraction automation, system backup and user access control.
Shi Cheng Skills
Shi Cheng Education Details
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Miami UniversityManagement Information Systems -
University Of Cincinnati Carl H. Lindner College Of BusinessAccounting
Frequently Asked Questions about Shi Cheng
What company does Shi Cheng work for?
Shi Cheng works for Marriott Vacations Worldwide
What is Shi Cheng's role at the current company?
Shi Cheng's current role is Project Manager for Google Cloud.
What is Shi Cheng's email address?
Shi Cheng's email address is ch****@****hoo.com
What is Shi Cheng's direct phone number?
Shi Cheng's direct phone number is +141574*****
What schools did Shi Cheng attend?
Shi Cheng attended Miami University, University Of Cincinnati Carl H. Lindner College Of Business.
What skills is Shi Cheng known for?
Shi Cheng has skills like Supply Chain Management, Process Improvement, Program Management, Vendor Management, Procurement, Operations Management, Cross Functional Team Leadership, Project Management, Business Process Improvement, Team Management, Six Sigma, Project Planning.
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