Peter Cheng Shi work email
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Peter Cheng Shi personal email
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Globally awarded Business Program Manager, Project Manager, Quality Manager Customer-obsessed Problem-Solver, Customer Experience and Customer Success Manager in Telecom, SW and Cloud Computing areas. Rich experience on Customer Experience, Product Management and Global Operations Center and Incident Management. Excellent on presentation, story telling. Leader for global cross-functional teams for 10+ years.Key Strengths: • Business Program Lead on Operating Model, Strategy, Goal and Objective on Business Operations on Sales, Services, incl Telecom, SaaS, Cloud, both B2B and B2C.• Transformation Lead on Create/Sales/Delivery Processes. Define strategy, gather requirements, create process • Customer Experience Survey. Drive Customer Perceived Value improvment and back to customers.• Quality expert on data analysis and process improvement, certified Six Sigma Black Belt by ASQ Experience:• 15 yeasr Project, Product, Program management expience on Product Feature, Customer Project, R&D and Testing Project, Program management.• 10 years Customer Success manager for customers experience survery improvement to drive R&D, Sales and Operational Process across Sales, Products, Legal & Compliance, IT and Tools. Interface between Nokia and Survey 3rd party company. New Product Introduction owner between Sales/Servcie and R&D/Manufacture• Program Builder and Implementer: Always trusted by executives for building customer success program, turnaround project, process transformation that address critical business challenges cross sales, service, finance and products. Designed and led numerous operational changes, including streamlining sales planning structures. • Telecom and SW products solution expert: Deep understanding of the entire customer network and customer business lifecycle. Hands on experience on integration, DevOps, Scrum, CICD process, product roadmap etc … See my hobby of canvas acrylics patintings: https://docs.google.com/presentation/d/1dvejt5z-z716B7gRqcfgGMILz8rcftNO/edit?usp=sharing&ouid=115753243997444750566&rtpof=true&sd=true Email: shicheng.peter@gmail.comCell phone: +1 908 502 1818
Jfc General Construction Llc
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FounderJfc General Construction LlcTexas, United States
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Lead Program Manager. Customer Experience & Success ManagerNokia Apr 2017 - Aug 2024Espoo, Southern Finland, Fi• Presales and product management to develop clear and compelling product positioning guidance, sales messaging, and marketing content based on competitive analysis and the sales team’s strategy.• Work with the product lines to develop scalable evaluation and performance criteria and quantify value proposition for each customer subsegment on CSPs and Enterprises• Drove Nokia T-Mobile Leading the Way Delivery Improvement on 5G, Radio and Core Network. Led Remote C&I and E2E 5G Site implementation process transformation.• Interface between Sales and Engineering/ Product Line to coordinate and communicate of product roadmaps, technology trends, and market requirements between product development, customers, sales and marketing.• Managed contractor companies with 10+ professional experts for Services NPI, SWS and HWS on 5G testing, training, verification, and support. Decided the hiring, headcount, task, business review and purchasing order.• Connect the dots across BGs product portfolios, Service Delivery, Sourcing and Finance to provide solid improvement actions and standardize these improvements into Nokia Processes to prevent the same failure happening again• Led Service Digitalization and Automation (DnA) Program across Americas (NAM and LAT). Transform Nokia Commissioning and Integration (C&I) process into Cloud with 95% penetration rate. •Works with cross-functional stakeholders to design programs and ensure program processes are rigorous and efficiently executed. Demonstrates of mapping how systems work and impact one another. Develops processes on scope, changes, SOP for programs and communicates them to stakeholders.•Led Customer/Partner Experience Survey to CSP (AT&T, T Mobile, Lumen, Dish, …) and Enterprises by involving products, engineering, sales and support, to identify customer needs, pain points, and opportunities. Synthesize key feedback from customers, partners, and field to HQ with the goal of identifying sales blockers and best practice -
Global Product Lead. DirectorNokia Feb 2015 - Mar 2017Espoo, Southern Finland, Fi• Conducted research and analysis on defined market, addressable revenue potential, competitive analysis, and definition of product functionality. Prepared and presented requirements, plans, and business cases for new or modified products and services. Impact: Covered €4.5B product/service revenue.• Translated complex analytical concepts into easily understandable terms for executives, utilizing advanced analytics tools and predictive modeling to drive data-driven decisions. Expertise in PowerBI, SharePoint, QuickBase, Python, etc., for data visualization and analysis tools.
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Quality Head. DirectorNokia Jan 2011 - Jan 2015Espoo, Southern Finland, Fi• Total Quality Owner in Aisa Pacific and China Markets for Customer Operations Sales and Services Quality for 27 telecom operator customers with annual revenue impact 3 billion eur.• Owner of Customer Experience Survey in APAC Market. Drive improvement status in Market Sales Leadership meeting monthly. Drive cross functional improvement from Products, Engineering, NPI, Services and Supply Chain. Define Services Level Agreement and Measurement criterias.• Presented quality improvement progress to customer executives, catalyzing internal enhancements across Product, Engineering, Ticket handling, Services, and end-to-end processes.• Oversaw call center and service implementation, subcontractor management, and vendor assessment for 30+ partner companies, driving €500M in annual service revenue
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Head Of Quality, System Verification PmNokia Jul 2005 - Jan 2011Espoo, Southern Finland, FiHead of Services Business Operations. Head of System Verification Testing Progam Manager
Peter Cheng Shi Skills
Peter Cheng Shi Education Details
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Naveen Jindal School Of Management, Ut DallasInformation Technology And Management -
Cheung Kong Graduate School Of BusinessStrategy Development And Effective Execution
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National University Of Defense TechnologyE.E. Communication & Information System
Frequently Asked Questions about Peter Cheng Shi
What company does Peter Cheng Shi work for?
Peter Cheng Shi works for Jfc General Construction Llc
What is Peter Cheng Shi's role at the current company?
Peter Cheng Shi's current role is Founder.
What is Peter Cheng Shi's email address?
Peter Cheng Shi's email address is sh****@****ail.com
What schools did Peter Cheng Shi attend?
Peter Cheng Shi attended Naveen Jindal School Of Management, Ut Dallas, Cheung Kong Graduate School Of Business, National University Of Defense Technology.
What skills is Peter Cheng Shi known for?
Peter Cheng Shi has skills like Process Improvement, Six Sigma Black Belt, Pmp, Customer Relations, R&d, Electronics, Telecommunications, Operations Management, Change Management, Quality Management, Business Management, Business Strategy.
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