▪ Oversee Case Management program logistics▪ Manage all Case Management volunteers▪ Intake and qualification for incoming Neighbors requesting assistance▪ Communication with Neighbors, Volunteers, Bookkeeper and Executive Director▪ Determine the amount of financial assistance given and submit for payment▪ Determine action plans for Neighbor accountability▪ Administer funds through Case Management as well as various Grants and Community Assistance programs

▪ Deliver a superior customer service experience to mortgage industry professionals utilizing Loan Product Advisor▪ Troubleshoot technical, processing, loan origination system and loan level error messages using multiple systems.▪ Restore access to deactivated accounts and reset direct access and system-to-system passwords▪ Document customer contact through the creation of SalesForce cases▪ Escalation and resolution of customer setup or access issues▪ Comprehensive understanding of all Loan Advisor Suite Applications, FreddieMac.com and the Seller Guide▪ Meet Contact Center goals for QA, Level of Effort, Customer Satisfaction and Call Share Percentage.

• Coaching and mentoring up to 50 competitive cheerleading athletes • Writing weekly communications to athletes and parents via email and newsletters• Coordinate and book travel arrangements for coaching staff, athletes and families• Event planning and coordination-competitions, annual fundraisers and team events

• Responsible for coordinating and processing purchase and refinance mortgage loans• Consistent top-performer – exceeding monthly goals and achieving bonus awards• Achieved Level 1 SASE Underwriting Certification to clear conditions and issue changes to loan terms• Coordinate and manage all required documentation to meet loan approval conditions• Deliver superior customer service through proactive communication and problem solving

• Outbound sales prospecting for new business• Managed vendor and client relations, as well as order processing• Developed and executed print and email campaigns• Inbound lead response and qualification – phone, email and live chat

• Provided administrative support for up to six sales managers• Qualified and distributed inbound leads to appropriate sales managers• Mapped meeting space for large client groups (up to 1,000 guests)• Responded to requests for proposals and executed formal contracts for client programs• Managed turnover process for all executed contracts in supported markets• Marketed to first-time business travel guests to drive new business for the hotel• Trained new-hire sales coordinators

• Liaison between clients, convention services and operational departments• Verified room sets through group resumes, daily events and banquet event orders• Coordinated pre-event meetings with clients to finalize event details• Provided administrative support for catering and convention service managers• Coordinated transportation and amenities for VIP clients

• Compiled research on corporations in Texas and West Coast regions• Researched top companies distributed by the Dallas Business Journal• Generated 20 leads per week for the Director of National Accounts• Participated in weekly sales calls and pre-launch meetings• Attended courses on “Internet Prospecting” • Coordinated direct mail campaign to corporate CMPs