As the Deputy Director of Operations at Yeap Transport Pte Ltd, I oversee the daily operations and customer communications of one of the leading transport service providers in Singapore. With more than 8 years of experience in the transport industry, I have developed strong competencies in operations management, customer service, event management, leadership, and coaching.My mission is to ensure that Yeap Transport delivers reliable and efficient transport solutions. I lead a team, including drivers, and customer service representatives, and I am responsible for planning and coordination. I also collaborate with other departments, such as marketing, finance, and HR, to align our operational goals and strategies with the company's vision and values.