Directed user research and design solutions across all markets for AI driven math and chemistry learning platform.Worked on continuous UX enhancements leading to increase in users and net promoter scores.Built and directed high performance, geographically dispersed, user centered design team.Aligned and optimized design processes, methods, tools, and resources with high priority business goals.Led strategic design projects working with key stakeholders and executive leaders.Researched and designed early concept explorations; Teed up large, strategic projects for design team.

Designed student and instructor experiences for K12, higher education, international, and independent use markets.Created engaging and accessible (WCAG 2.1 AA compliant) learning experiences.Enhanced user research methods and procedures, optimizing design and development process.

Redesigned KBB.com mobile experiences, increasing engagement, return visits, user satisfaction, and revenue, for Mobile Web, iPhone App, Android App, and Win7 App. Designed cross-platform features and location/time aware AD products, increasing mobile AD inventory and value. Translated business needs into product concepts and detailed designs. Leveraged market research, site traffic analytics, task analysis, usability tests, and other UCD tools.

Designed and directed UI development of all Magellan products worldwide, including Vehicle & Outdoor Personal Navigation Devices (PND), iPhone Navigation App, and Desktop. Developed new outdoor personal location device user experience incorporating gaming features that resulted in increased market share. Managed multiple internal and third party partners and vendors. Led development and institution of streamlined, high quality user centered design processes. Directed primary user research.

Developed three-year strategy plan for mobile products and services and related projects using user centered design approach. Worked with business units to develop and market test early designs. Provided stewardship and guidance to other UX designers. Helped redesign the primary web based tool used by State Farm Agents. Assisted in developing usability and performance benchmarks and conducted competitive analysis.

Enhanced physician encounter user interface of Alteer's medical management application. Used cognitive models, task / workflow analysis to develop rationale for design direction. Developed early mockups, prototypes, usability tests, and detailed design documents.

Pioneered AOL brand designs across multiple mobile platforms, including Email, IM, Address Book, Calendar, and other AOL services/content, as well as WAP, Palm, WinCE, Blackberry, Danger, and Symbian. Worked with 3rd party partners to develop AOL brand mobile experiences.

Designed hardware and software products for worldwide markets. Contracted & full-time on and off from '91 - 2000.

Conducted web based consumer and business software usability tests. Carried out analysis and reporting of usability tests. Managed and coordinated people and project activities.

Designed, developed & integrated numerous business applications; financial, legal, customer service, accounting, call center predictive dialers, personal information managers, customs brokerage, inventory control, commissions, multi-level-marketing, and many more. Designed and integrated numerous B2B applications; these included a web based cancer research protocol application (Canada) and a census tool for taking surveys in remote regions (World Bank).