Shie Mack Email & Phone Number

Los Angeles, California, United States

-- Impacted by RIF due to Niantic LA office closing --Recruiting Operations:• Responsible for management and auditing of Greenhouse, Workday, GoodTime, CodeSignal, and Confluence databases.• Built recruiting team analytics tracker in Looker Studio, providing key insights for recruiters, sourcers, recruiting coordinators, and interviewers to help track and spot emerging patterns real-time.• Created a searchable database for tracking interview plans and job descriptions.• Designed, tested, and implemented a new workflow to enable recruiters to automate immigration checks with Envoy in Greenhouse, decreasing risk of human error.Vendor Relationship Management: • Collaborated with Greenhouse, GoodTime, and CodeSignal to identify process improvements and optimize interview process workflows across the recruiting team.• Audited GoodTime usage for the coordination team and decreased our renewal expenses by 50%.Team Development:• Managed 3 high-performing recruiting coordinators, providing coaching to optimize scheduling workflow and improve candidate experience. • Designed onsite and hybrid onsite interview workflow, creating scheduling templates, email communications, and pre-brief slack notices. Trained and provided resources to the recruiting team on the new processes to support our pivot to in-person interviewing.• Provided training on GoodTime Meet, a calendly-like tool, that enabled recruiters and sourcers to cut their time to schedule recruiter screens by 25%.• Designed internal and external recruiting team databases in Confluence, launching a self-service resource for recruiting documentation, interviewing best practices, training materials, and dashboards.

Recruiting Operations:• Created, audited, and updated internal recruiting ops documentation.• Supported hiring managers with drafting interview plans, job descriptions, and interview panels.• Created job posts and templates in Greenhouse ATS and GoodTime.• Compiled monthly and quarterly metrics for recruiting team to support capacity planning.• Troubleshot recruiting operation tools during system outages in order to prevent scheduling delays.• Generated offer letters and processed IAAs for technical and business operations candidates.• Supported hiring and onboarding of 5 new recruiting coordinators, covering recruiting operations best practices and SLAs.• Consulted with GoodTime CSM to surface new features and help implement scheduling process improvements for Niantic’s recruiting coordinators.• Collaborated with ModernLoop CSM for beta testing new scheduling tool features and demoing live and test schedules.Coordination:• Maintained personal recruiting coordinator responsibilities, supporting engineering, product, and design teams.• Provided coverage for coordinators out of office and supported ad hoc project requests for external teams.

Los Angeles, California, United States

Recruiting Operations:• Audited candidate database within Greenhouse and interview schedules in GoodTime’s scheduling system.• Coordinated Niantic’s engineering referral program, holding one-on-one syncs with server, full stack, platform, machine learning, AR, mobile, and game dev engineers to source prospective candidates.• Helped transition engineering team from Hired Assessment to CodeSignal coding sessions, including troubleshooting and syncing with interviewers via Zoom and Slack throughout the transition.Coordination:• Partnered with the technical recruiters to schedule high-volume first round, virtual on-site, and final round interviews for engineering roles each month.• Scheduled kick-off meetings, debriefs, and team syncs for hiring managers.• Supported virtual on-site greets and processed reschedule requests from candidates/interviewers to ensure a positive candidate experience.

Greater Los Angeles Area

• Conducted full-cycle recruiting support for talent acquisition team, including sourcing resumes, scheduling candidate interviews with clients, and delivering job offers.• Submitted and tracked pre-employment background checks, screenings, and reference letters.• Provided key HR administrative information to new employees regarding on-boarding, company policies, and employment benefits.• Sourced and placed diverse candidates in IT, engineering, marketing, design, and finance roles.• Tracked candidate history through use of company Applicant Tracking System (ATS), auditing database for accuracy.

Greater Los Angeles Area

• Main point of contact for all students, course instructors, and administrative personnel. • Recruited restaurant, wholesale, and manufacturing industry professionals for Japanese sake credential courses, events, and in-house trainings.• Supported course instructors with course material preparation, on-site student support (course check-in, booking lunch, material distribution), and necessary travel arrangements.• Performed key administrative processes, including scheduling course dates, processing invoices/expense reimbursements, and conducting pre/post-course follow up with students and instructors.• Coordinated logistics for trade shows, sake events, and other external recruitment related events.

Tokyo, Japan

• Sourced new candidates, pre-screened resumes, and scheduled initial interviews for Japanese bilingual roles.• Posted new job listings through Zoho Recruit job boards and directly on Career Builder.• Supported Japanese and global talent pool, ensuring consistent recruitment experience.• Coordinated and hosted on-site candidate job training events, scheduling event space and marketing.• Handled all additional requests to support recruitment team.