Shiela Dames Email & Phone Number

United States

Completed business correspondence, transcription, and data entry.Monitored emails, organized inboxes, and prioritized messages for supervisor.Conferred with customers by chat or email to provide information.Oversaw preparation of marketing copy, images, videos, emails and other collateral.Manual Product Listing on Amazon, Shopify, Walmart Mirakl, Faire and Tundra.Process order fulfillment and Tracking ShipmentsCustomer Support on Gorgias and Amazon MessagesMonitored… Show more Completed business correspondence, transcription, and data entry.Monitored emails, organized inboxes, and prioritized messages for supervisor.Conferred with customers by chat or email to provide information.Oversaw preparation of marketing copy, images, videos, emails and other collateral.Manual Product Listing on Amazon, Shopify, Walmart Mirakl, Faire and Tundra.Process order fulfillment and Tracking ShipmentsCustomer Support on Gorgias and Amazon MessagesMonitored and filtered Amazon Reviews and Feedback Show less

Philippines

Collaborated with team members to achieve target results.Used critical thinking to break down problems, evaluate solutions and make decisions.Demonstrated respect, friendliness, and willingness to help wherever needed.Proved successful working within tight deadlines and a fast-paced atmosphere.Worked with customers to understand their needs and provide excellent service.Used coordination and planning skills to achieve results according to schedule.Created spreadsheets… Show more Collaborated with team members to achieve target results.Used critical thinking to break down problems, evaluate solutions and make decisions.Demonstrated respect, friendliness, and willingness to help wherever needed.Proved successful working within tight deadlines and a fast-paced atmosphere.Worked with customers to understand their needs and provide excellent service.Used coordination and planning skills to achieve results according to schedule.Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.Handled 80 calls per day to address customer inquiries and concerns.Accomplished multiple tasks within established timeframes.Evaluated employees' strengths and assigned tasks based on experience and training.Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Show less

Quezon City, National Capital Region, Philippines

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.Maintained files and records by implementing effective filing systems that boosted efficiency and organization.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.Resolved customer issues quickly and notified supervisor immediately when problems escalated.Monitored office supplies by checking inventory and placing… Show more Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.Maintained files and records by implementing effective filing systems that boosted efficiency and organization.Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.Resolved customer issues quickly and notified supervisor immediately when problems escalated.Monitored office supplies by checking inventory and placing orders.Transcribed phone messages and relayed to appropriate personnel.Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal. Show less

Manila, National Capital Region, Philippines

Maintained records related to sales, returns and inventory availability.Assisted customers with prompt and polite support in-person and via telephone.Helped customers locate products and checked store system for merchandise at other sites.Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.Referred customers to… Show more Maintained records related to sales, returns and inventory availability.Assisted customers with prompt and polite support in-person and via telephone.Helped customers locate products and checked store system for merchandise at other sites.Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.Referred customers to various services by evaluating needs and providing recommendations.Input credit and debit card payments in POS system to complete purchases.Researched new clients for sales team, inputting contact information into Salesforce.Entered, coded and processed vendor invoices and helped track expenses for capitalizations.Prepared PowerPoint presentations and Word documents for sales presentations.Coordinated logistics and catering for meetings and sales events.Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility. Show less

Manila, National Capital Region, Philippines

Performs a variety of administrative and clerical functions including answering phones, greeting visitors, researching information, performing data entry and processing documentation.Restocked supplies and submitted purchase orders to maintain stock levels.Updated spreadsheets and databases to track, analyze and report on performance and sales data.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Executed record filing system to… Show more Performs a variety of administrative and clerical functions including answering phones, greeting visitors, researching information, performing data entry and processing documentation.Restocked supplies and submitted purchase orders to maintain stock levels.Updated spreadsheets and databases to track, analyze and report on performance and sales data.Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.Executed record filing system to improve document organization and management.Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.Scheduled office meetings and client appointments for staff teams.Generated reports and typed letters in Word and prepared PowerPoint presentations.Verified incoming products and checked delivery totals to keep system records current and accurate.Completed stock inventories to identify and address issues negatively impacting controls.Scheduled deliveries of Return units materials by specified time to begin production on time.Completed physical inventory counts each month.Audited and corrected discrepancies in inventory numbers. Show less

Makati, National Capital Region, Philippines

Scanned documents and saved in database to keep records of essential organizational information.Corrected data entry errors to prevent duplication or data degradation.Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.Added documents to file records and created new records to support filing needs.Evaluated source documents to locate needed information.