Shiela May Cornepillo Email & Phone Number

● Teaches Japanese students basic English and Business English● Uses skype and in-house online applications to communicate with students● Conducts coaching and gives feedback to students every after class

● Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.● Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.● Set up interviews between candidates and hiring managers.● Was involved in recruiting passive candidates, through phone calls, emails, and general relationship- building.● Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

● Provided Solutions to issues encountered by System users in a day – to day basis● Conducted Business Scoping for Onboarding teams to the project● Created Business Requirement Documents● Facilitated classroom training and online demo of the new system being launched● Created test case scenarios and facilitated UAT for new systems● Lead simulation in test environment of new system● Created project charter for new projects● Created e-learning materials using Articulate Storyline

● Created e-learning materials using Articulate Storyline● Created training module for new hire and cross trainings ● Facilitated New Hire , cross , and up trainings from 3-30 participants in a class● Did training Needs analysis ● Conducted roll-outs for new processes ● Performed all Ad-hoc tasks to help operations on a day to day basis

Taguig, National Capital Region, Philippines

● Created RMA or return merchandise Authorization for Resellers who wanted to return items. ● Assisted customers via email and phone for any credit and return concerns ● Handled escalation calls for the team

● Conducted New-Hire and cross-queue classes for eBay NA support● Performed all training tasks; Creates Training Agenda, Maps, Syllabus, and Assessments ● Ensured that all training materials required for each class are organized ● Handled classes with around 5- 30 participants

● Assigned as Resolution and Escalation agent for eBay● Supported members’ concerns through chat● Restored member’s account that has been taken over by third parties● Took password escalation calls

● Took inbound calls for customer service support● Discussed credit reports and scores to customers/ helped clients manage their credit history● Assisted customers in navigating the credit bureau website ● Did hard retention, cross-selling and up-selling● Mentored newly - hired agents on production

Masters In Communication (On Loa), Communication Management

Bachelor'S Degree, Bachelor Of Arts Major In English

High School Diploma