Shiela May Cornepillo Email & Phone Number

• Teaches Japanese students basic English and Business English
• Uses skype and in-house online applications to communicate with students
• Conducts coaching and gives feedback to students every after class

• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc.
• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.
• Set up interviews between candidates and hiring managers.
• Was involved in recruiting passive candidates, through phone calls, emails, and general relationship- building.
• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

• Provided Solutions to issues encountered by System users in a day – to day basis
• Conducted Business Scoping for Onboarding teams to the project
• Created Business Requirement Documents
• Facilitated classroom training and online demo of the new system being launched
• Created test case scenarios and facilitated UAT for new systems
• Lead simulation in test environment of new system

• Created e-learning materials using Articulate Storyline
• Created training module for new hire and cross trainings
• Facilitated New Hire, cross, and up trainings from 3-30 participants in a class
• Did training Needs analysis
• Conducted roll-outs for new processes
• Performed all Ad-hoc tasks to help operations on a day to day basis

Taguig, National Capital Region, Philippines

• Created RMA or return merchandise Authorization for Resellers who wanted to return items.
• Assisted customers via email and phone for any credit and return concerns
• Handled escalation calls for the team

• Conducted New-Hire and cross-queue classes for eBay NA support
• Performed all training tasks; Creates Training Agenda, Maps, Syllabus, and Assessments
• Ensured that all training materials required for each class are organized
• Handled classes with around 5- 30 participants

• Assigned as Resolution and Escalation agent for eBay
• Supported members’ concerns through chat
• Restored member’s account that has been taken over by third parties
• Took password escalation calls

• Took inbound calls for customer service support
• Discussed credit reports and scores to customers/ helped clients manage their credit history
• Assisted customers in navigating the credit bureau website
• Did hard retention, cross-selling and up-selling
• Mentored newly - hired agents on production

Masters In Communication (On Loa), Communication Management

Bachelor'S Degree, Bachelor Of Arts Major In English

High School Diploma