Will Shields Email and Phone Number
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With nearly 20 years of comprehensive experience encompassing design, development, quality assurance,support, management, training, and consulting within the web, software, and IT domains, I have excelled as a Senior Support Engineer at ConnectWise.My expertise lies in catalyzing API and SDK utilization within our developer community, primarily focusing on maximizing the potential of ConnectWise Automate, a robust automation platform. I play a pivotal role in facilitating seamless integration processes, from troubleshooting and debugging to crafting comprehensive documentation and implementing best practices. Additionally, I actively contribute to impactful web documentation and support initiatives, further enhancing our suite of products and services.My commitment stems from a profound passion for devising innovative solutions that significantly benefit our customers and partners, reflecting my dedication to driving tangible value and fostering lasting relationships.
Connectwise
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Senior Support EngineerConnectwise Dec 2018 - PresentTampa, Fl, Us• Spearhead utilization of ConnectWise Automate, empowering developers through API and SDKsupport.• Collaborate closely with development teams, managing projects, facilitating seamless onboarding, andoffering technical guidance.• Create and maintain comprehensive developer-facing technical documentation.• Ensure streamlined workflows by providing adept assistance and up-to-date documentation, enablingteams to achieve project success effectively.
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Support EngineerConnectwise Feb 2012 - Dec 2018Tampa, Fl, Us• Provided technical support and troubleshooting expertise for ConnectWise Automate, assisting clientsin resolving issues, optimizing system performance, and ensuring smooth operations.• Collaborated with clients to understand their technical requirements, offering tailored solutions andguidance in utilizing ConnectWise Automate effectively.• Conducted training sessions and created documentation to educate clients on best practices,enhancing their proficiency in utilizing ConnectWise Automate's functionalities.
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Executive DirectorKicks For A Cause Jul 2022 - Present• Orchestrate strategic initiatives and lead the execution of Kicks for a Cause's mission to championcharitable causes by selling creatively designed shoes and apparel.• Direct a visionary team, fostering a culture of philanthropy and innovation among passionateindividuals dedicated to making a meaningful impact.• Implement comprehensive fundraising strategies and cultivate partnerships with charitableorganizations, amplifying the company's philanthropic reach and impact.• Oversee shoe design, production, and marketing, collaborating with creative talents to ensurealignment with the organization's ethos and charitable goals. -
Full Stack Web DeveloperRiley Law Group Jun 2017 - Jun 2019• Designed, developed, and maintained Stewart & Riley Law Firm's website, ensuring a user-friendlyinterface and seamless functionality aligned with the firm's objectives.• Built and managed the website's architecture, implementing updates, optimizing performance, andresolving technical issues promptly and efficiently.• Acted as the primary point of contact for handling technical concerns, providing timely solutions andsupport to maintain the website's reliability and performance standards. -
Graphic And Web DesignerFreelance Design Jan 2003 - Jan 2013• Crafted captivating visual experiences for web and print, blending creativity with technical expertise to deliver compelling designs that resonated with diverse audiences.• Translated conceptual ideas into user-friendly websites, ensuring seamless navigation and responsiveness across multiple devices using HTML, CSS, and JavaScript.• Conceptualized and produced impactful print materials, including branding collateral and marketing assets, utilizing industry-standard design software and maintaining high-quality standards throughout the print production.
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Mis Helpdesk SupervisorBisk Apr 2007 - Feb 2012Tampa, Fl, Us• Oversaw and managed the internal Help Desk operations, ensuring efficient resolution of technicalqueries and providing exemplary support to staff.• Spearheaded the planning and execution of departmental moves and equipment upgrades, ensuringseamless transitions and enhanced technological capabilities.• Evaluated and resolved various hardware, software, and network issues, employing strategictroubleshooting methodologies to maintain uninterrupted operations. -
Technical Support/Qa SupervisorBisk Mar 2005 - Apr 2007Tampa, Fl, Us• Conducted quality assurance and testing for websites and software products, ensuring high standardsof functionality and performance.• Contributed to software development by assisting in production and HTML file editing for multipleprojects.• Led training sessions for new hires and provided extensive technical support to customers andstudents, ensuring a positive user experience.
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Network AdministratorAixen, Inc Jan 2009 - Dec 2009Us• Oversaw network maintenance, including documentation management, regular upgrades, andproactive measures to enhance overall network functionality and reliability.• Ensured peak network performance and security by implementing proactive measures, developingaccess controls, and conducting regular evaluations to mitigate risks. -
Technical Support RepAol 2004 - 2004New York, Ny, Us• Offered proficient level 2 technical support to AOL customers, addressing diverse technical inquiries related to internet connectivity, software functionality, and account management.• Assumed responsibility for answering and initiating calls, emails, chats, website interactions, and remote sessions, utilizing diagnostic techniques to resolve customers' technical issues promptly and effectively.• Collaborated across multiple communication channels to diagnose and resolve complex technical problems, contributing to customer satisfaction and service improvement initiatives.
Will Shields Skills
Will Shields Education Details
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St. Petersburg CollegeComputer Programming And Analysis -
D G Erwin Technical CenterNetworking & Pc Repair
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St. Petersburg CollegeGraphic & Web Design
Frequently Asked Questions about Will Shields
What company does Will Shields work for?
Will Shields works for Connectwise
What is Will Shields's role at the current company?
Will Shields's current role is Senior Support Engineer | API & SDK Specialist | ConnectWise Automate Expert | Innovative Solutions Architect.
What is Will Shields's email address?
Will Shields's email address is wm****@****ail.com
What is Will Shields's direct phone number?
Will Shields's direct phone number is +181346*****
What schools did Will Shields attend?
Will Shields attended St. Petersburg College, D G Erwin Technical Center, St. Petersburg College.
What are some of Will Shields's interests?
Will Shields has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Will Shields known for?
Will Shields has skills like Troubleshooting, Networking, Technical Support, Computer Hardware, Databases, Customer Service, Html, Help Desk Support, Network Administration, Software Installation, Active Directory, Testing.
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