Will Shields Email & Phone Number

Tampa, FL, US

• Spearhead utilization of ConnectWise Automate, empowering developers through API and SDKsupport.
• Collaborate closely with development teams, managing projects, facilitating seamless onboarding, andoffering technical guidance.
• Create and maintain comprehensive developer-facing technical documentation.
• Ensure streamlined workflows by providing adept assistance and up-to-date documentation, enablingteams to achieve project success effectively.

Tampa, FL, US

• Provided technical support and troubleshooting expertise for ConnectWise Automate, assisting clientsin resolving issues, optimizing system performance, and ensuring smooth operations.
• Collaborated with clients to understand their technical requirements, offering tailored solutions andguidance in utilizing ConnectWise Automate effectively.
• Conducted training sessions and created documentation to educate clients on best practices,enhancing their proficiency in utilizing ConnectWise Automate's functionalities.

• Orchestrate strategic initiatives and lead the execution of Kicks for a Cause's mission to championcharitable causes by selling creatively designed shoes and apparel.
• Direct a visionary team, fostering a culture of philanthropy and innovation among passionateindividuals dedicated to making a meaningful impact.
• Implement comprehensive fundraising strategies and cultivate partnerships with charitableorganizations, amplifying the company's philanthropic reach and impact.
• Oversee shoe design, production, and marketing, collaborating with creative talents to ensurealignment with the organization's ethos and charitable goals.

• Designed, developed, and maintained Stewart & Riley Law Firm's website, ensuring a user-friendlyinterface and seamless functionality aligned with the firm's objectives.
• Built and managed the website's architecture, implementing updates, optimizing performance, andresolving technical issues promptly and efficiently.
• Acted as the primary point of contact for handling technical concerns, providing timely solutions andsupport to maintain the website's reliability and performance standards.

• Crafted captivating visual experiences for web and print, blending creativity with technical expertise to deliver compelling designs that resonated with diverse audiences.
• Translated conceptual ideas into user-friendly websites, ensuring seamless navigation and responsiveness across multiple devices using HTML, CSS, and JavaScript.
• Conceptualized and produced impactful print materials, including branding collateral and marketing assets, utilizing industry-standard design software and maintaining high-quality standards throughout the print.

Tampa, FL, US

• Oversaw and managed the internal Help Desk operations, ensuring efficient resolution of technicalqueries and providing exemplary support to staff.
• Spearheaded the planning and execution of departmental moves and equipment upgrades, ensuringseamless transitions and enhanced technological capabilities.
• Evaluated and resolved various hardware, software, and network issues, employing strategictroubleshooting methodologies to maintain uninterrupted operations.

Tampa, FL, US

• Conducted quality assurance and testing for websites and software products, ensuring high standardsof functionality and performance.
• Contributed to software development by assisting in production and HTML file editing for multipleprojects.
• Led training sessions for new hires and provided extensive technical support to customers andstudents, ensuring a positive user experience.

US

• Oversaw network maintenance, including documentation management, regular upgrades, andproactive measures to enhance overall network functionality and reliability.
• Ensured peak network performance and security by implementing proactive measures, developingaccess controls, and conducting regular evaluations to mitigate risks.

New York, NY, US

• Offered proficient level 2 technical support to AOL customers, addressing diverse technical inquiries related to internet connectivity, software functionality, and account management.
• Assumed responsibility for answering and initiating calls, emails, chats, website interactions, and remote sessions, utilizing diagnostic techniques to resolve customers' technical issues promptly and effectively.
• Collaborated across multiple communication channels to diagnose and resolve complex technical problems, contributing to customer satisfaction and service improvement initiatives.

Associate’S Degree, Computer Programming And Analysis

Networking & Pc Repair

Associate’S Degree, Graphic & Web Design