Shifa Siddiqui Email & Phone Number

1) Professional Work Experience At Solar Square Energy:- Involved in the end-to-end sales process, from lead generation to order and payment collection.- Generating leads from multiple platforms.- Managing customer accounts to ensure that existing customers remain satisfied with company products and services.- Responding to customer queries in a timely and effective manner via phone, email, social media, or chat applications.- Documenting processes and logging technical issues, as well as customer compliments and complaints.- Entering and updating customer information in the database.- Analyzing customer feedback on the products and services offered.- Taking and processing orders accurately.2) Professional Work Experience At Forbes Marshall: At Forbes Marshall, I spearheaded the onboarding process for new hires, streamlining the experience to foster a culture of inclusivity and engagement from day one. My efforts in talent acquisition significantly enhanced our team's capabilities, enabling us to meet project demands with efficiency. In addition to my HR responsibilities, I initiated weekly FM talks to encourage open communication and collaboration among team members. This initiative fostered a sense of community and support within the organization, empowering employees to share insights and contribute to our collective success. Led a strategic role mapping exercise to identify skill gaps and opportunities for internal mobility, fostering a culture of continuous learning and development. My commitment to personal and professional growth resulted in tailored development programs that helped individuals reach their potential.As I transition to new opportunities, I am eager to bring my expertise in driving operational excellence and cultivating a thriving workplace culture to upcoming companies, contributing to their long-term success and innovation.3) Summer Internship At TalentServe: Completed a two-month summer internship in HR and General Management at TalentServe, during my internship, I successfully assisted in recruitment processes, conducted employee surveys, or participated in strategic planning meetings and management activities. I honed my management skills by Personality development, delegating assigned tasks & data-driven decisions. Additionally, I deepened my understanding of HR practices, such as employee relations, talent acquisition and other benefits.Through this internship, I developed a strong foundation in HR and general management principles, and I am eager to apply my skills to contribute to a thriving organization.