Shifitha A S Email and Phone Number

· Ensure that all relevant documents are submitted periodically to the immigration / labour office with regards to cancel/absconding employees in order to be deleted from the sponsorship list. · Issuing and renewing family visas for immediate dependants. · Maintain all labour contracts, emirates id, passports with visa copies and photos on the HR Network and employees file. ·  Knowledge of processes and procedures (eg: for visa processes and trade licence renewals) related to government documentation and processes. ·  Offer letter typing and its related documentation processes. . Attending phone calls and updating real-time progresses with client

Provide support for IT Hardware and networking Support.Creation of users in M365 and providing support for all Microsoft products.Provide support for users on Ticketing portals like Manage engine, Zoho desk, Service Now, etc.Provided first-level technical support to clients, addressing hardware, software, and network issues promptly and effectively.Resolved a high volume of customer inquiries via phone, email, and ticketing system, meeting and exceeding service level agreements (SLAs)Maintained accurate and comprehensive documentation of support activities, including troubleshooting steps and solutions.Assisted in creating and updating knowledge base articles, enabling faster issue resolution and improving support efficiency.