Data analyst (ERP system) • Analysis, Setup, configuration, and supporting ERP.• Create Reporting and work with DB Tools.• Lead operation of ERP system. • Understand business units’ requirements in terms of our company workflow.• Collects and analyzes departments’ business requirements.• Responsible for user's smooth operation of ERP Implementation.• Use Power BI to build Dashboard.• Rebuild and customization the old data by application and Database of… Show more Data analyst (ERP system) • Analysis, Setup, configuration, and supporting ERP.• Create Reporting and work with DB Tools.• Lead operation of ERP system. • Understand business units’ requirements in terms of our company workflow.• Collects and analyzes departments’ business requirements.• Responsible for user's smooth operation of ERP Implementation.• Use Power BI to build Dashboard.• Rebuild and customization the old data by application and Database of oracle.IT Service Management (ITSM) • Configuration ManageEngine to ensure work in concert with IT services. • Ensuring IT services and infrastructure are aligned with the business need based on the ITIL framework.• Manager SLA (Services Level Agreement) between the service provider and customer.• Responsible for applying, reporting, and analyzing ITSM based on ITIL best practices.• Manage service Catalogue, Assets, password Management, and SLA (customer/staff).• Manage the criteria of the Incident, Request, Problem, Change Management, and Assets management.• Ensuring the services and infrastructure can deliver the agreed capacity and performance targets in an effective and timely manner.• Follow up on all IT contracts to ensure warranties and support are valid.• Managing, implementing, and monitoring data security, availability, and integrity in order to ensure recovery and continuity in case of failure• Ensuring that all IT services and equipment are documented according to standards.• Ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost-effective and timely manner.• Represent the IT Unit on behalf of IT Service Management. Show less

freelancer• Amazon Web Services (AWS) with IOT system.• Cloud Consultant AWS•Trained ITIL (Assistant Instructor) with trained professionals (V3 and V4) in the Institute of Banking Studies IBS.•Build the IT services with business needs based on the ITIL framework and ISO9001.•Build an online store and website application by Wix and Bubble.•Build small ERP system by Manager.io for small company•Configuration, Troubleshooting and led ERP system, networking, website… Show more freelancer• Amazon Web Services (AWS) with IOT system.• Cloud Consultant AWS•Trained ITIL (Assistant Instructor) with trained professionals (V3 and V4) in the Institute of Banking Studies IBS.•Build the IT services with business needs based on the ITIL framework and ISO9001.•Build an online store and website application by Wix and Bubble.•Build small ERP system by Manager.io for small company•Configuration, Troubleshooting and led ERP system, networking, website, and online store e-commercials for GreenHand group. Show less

ERP Enterprise Resource Planning• Analysis, Setup, configuration, and supporting ERP of Oracle e-business suite.• Create Reporting and work with DB Tools (PLSQL Developer, Toad, and Report Builder)• Led operation of ERP system include KPIs. • Understand business units’ requirements in terms of our company workflow.• Collects and analyzes departments’ business requirements.• Instructs users how to use software products, and manuals.• Provides updates, status, and… Show more ERP Enterprise Resource Planning• Analysis, Setup, configuration, and supporting ERP of Oracle e-business suite.• Create Reporting and work with DB Tools (PLSQL Developer, Toad, and Report Builder)• Led operation of ERP system include KPIs. • Understand business units’ requirements in terms of our company workflow.• Collects and analyzes departments’ business requirements.• Instructs users how to use software products, and manuals.• Provides updates, status, and completion information to manager, via e-mail, or in-person communication.• Responsible for user's smooth operation of ERP Implementation.• Making Lectures and training to company employees about ERP system technology.• Tier 2 support with Oracle Company. Show less

IT Service Management (ITSM) • Configuration ManageEngine to ensure work in concert with IT services. • Ensuring IT services and infrastructure are aligned with the business need based on the ITIL framework.• Manager SLA (Services Level Agreement) between the service provider and customer.• Responsible for applying, reporting, and analyzing ITSM based on ITIL best practices.• Manage service Catalogue, Assets, password Management, and SLA (customer/staff).• Manage… Show more IT Service Management (ITSM) • Configuration ManageEngine to ensure work in concert with IT services. • Ensuring IT services and infrastructure are aligned with the business need based on the ITIL framework.• Manager SLA (Services Level Agreement) between the service provider and customer.• Responsible for applying, reporting, and analyzing ITSM based on ITIL best practices.• Manage service Catalogue, Assets, password Management, and SLA (customer/staff).• Manage the criteria of the Incident, Request, Problem, Change Management, and Assets management.• Ensuring that all IT services and equipment are documented according to standards.• Ensuring that services and infrastructure are able to deliver the agreed capacity and performance targets in a cost-effective and timely manner. Show less

Project Management •Project manager for ERP system.•Project manager for IT infrastructure. •Controlling program budget, time, quality, and project objectives.•Implementing and maintaining project processes (initiating, planning, executing, controlling, and closing).•Leadership: Hands-on experience building and leading project teams and stakeholder groups from project initiation through project… Show more Project Management •Project manager for ERP system.•Project manager for IT infrastructure. •Controlling program budget, time, quality, and project objectives.•Implementing and maintaining project processes (initiating, planning, executing, controlling, and closing).•Leadership: Hands-on experience building and leading project teams and stakeholder groups from project initiation through project operations.•Preparation of RFQ, RFP, and project time sheet.•Manage project scope, cost, schedule, and scope definition leading to conceptual design, construction, startup, and turnover (optimization).•Developing clear and concise daily/weekly/monthly program management reports detailing the program across the schedule, budget, technical issues, and change request.•Planning and preparation of Cost estimation, financial plan, payment certificate, and discharge statement.•Study and monitoring Cost monitoring, Quality control, management of earned value, Change management, and risk management.•Prepare Contract closure and project closureNetworks and Administration•Design, implementation, installation, and Configuration switches with VLANs and ACLs. •Manage and maintain virtual environment VMware ESXI and Hyper-V 2012•Migration servers (6 servers ) from physical to Virtual with VMware ESXI 7.4.0•Migration servers (5 servers ) from physical to Virtual with Hyper-V. •Installation, configuration, and trapshooting Domain Control / Active Directory.•Set up network security cisco switches and Mikrotik Routers.•Work with OS (windows server, windows client, Ubuntu 14).•Feedback to the Line manager (Deputy CEO) about the common mistakes. Show less

Service Desk and Administration•Build the network and Data Center.•Build and Configuration Cisco switch and security.•Configuration server with Domain Control, Group Policy.•Configuration server with RAID.•Service Desk with level 1 support and level 2.•Windows server and Windows client maintenance and troubleshooting.•Build mail server with exchange server 2003•Maintenance of laptop , printer ,…..etc