Define the product strategy and roadmap,Work with external third parties to assess partnerships and licensing opportunities,Plan marketing requirements for the products,Run pilot programs with early-stage products and samples,Develop deep understanding of the competition,Train the sales force as and when required

Requirements collection and scope defining activities,Project planning, Scheduling project activities,Executing various stages of enterprise software system implementations,Monitoring and controlling project activities,Team building, resource planning and scheduling,Effective communication with key stakeholders throughout project life cycleResponsible for establishing SLA with customers & renewal of SLAsSome of the major accounts I managed: Ministry Of Health Dubai - SMS Solution, Dubai Airports - IVR integrated with Nuance Recognizer, Dubai Financial Market - IVR integrated with Nuance Recognizer, EMAAR - The Dubai Mall - IVR integrated with Nuance Recognizer, Al Hilal Bank - VocalPassword - Nuance Voice Biometric solution, Burjeel Hospital Dubai - Nuance Powerscribe360, Medoer 24X7 Hospital Dubai - Philips SpeechExec, NMC Hospital - Nuance Dragon Medical, Etisalat - IVR integrated with Nuance Recognizer, National Bank Of Abu Dhabi - AutoDialer with Nuance Recognizer, Ministry Of Interior - Abu Dhabi - multiple projects, ADX Abudhabi - IVR integrated with Nuance Recognizer, ARAMEX - AutoDialer with Nuance Recognizer

Leading Application Development team,Translating high level requirements into technical specifications,System Analysis, Application Design, Database Design, Planning for Application Testing, Release, Deployment and Integration,Involved in project planning activities,Involving with technical team in resolving issues as and when necessary

Software application Development (.Net platform),Nuance Speech Recognition products integration (Recognizer, Verifier etc) Design & develop contact center applications such as IVRs, auto-dialers and agent applications, Application integration with CTI, PABXDevelop Reports– MS Report Builder (SSRS), Crystal Report, Oracle Report builderDatabase Schema design (Oracle 9i/10g/11g, MS SQL Server)Extensively worked with Db Stored procedures, functions, triggers, sequences etc,Develop Web Applications, Web Services,Application Release and Deployment activities,Conduct UAT (User Acceptance Test),Application support and maintenance activities,End user training.

Identify business requirements,Database Design,Application Coding (VB.Net),Reports using Crystal Reports,Testing & Roll-outDatabase administration (SQL Server database tuning, backup & recovery)

Tools Used: Developer2000(Forms6), Oracle 9, Oracle Reports.Developing software modules using ORACLE Forms for the existing ERP, Extensively worked with Oracle Stored procedures, Triggers and other Database objects,Reports creation using Oracle report builder,Testing,User training & User Support