Lead level; strategic thinker with a background of 10+ years in the areas of, Global IT Development, Operations, Project Management, EnterpriseInfrastructure Management, IT Service Support, and Technology Management, etc.Skilled in implementing Lean methodology across operations to increase productivity and reduction of cost.Demonstrated expertise in improving IT Services through effective Problem management and Incident management, improving IT Servicesentailing Continual Service Improvement, Service Operations, ServiceTransition, Service Design & Strategy, and Service Transformation. Significantly coupled new and existing technology to make better business decisions.Proficient in providing end-to-end Customer/User Service Delivery Solutions using ITIL Process for improving IT Services entailing Continual Service Improvement, Service Operations. Apart from this, Performed an expert level of People Management functions from recruiting through onboarding, goal setting, performance appraisal, training, competency building, resource utilization & capacity planning, knowledge transfer.Specialisms: Security Compliance Management • Operations Management •Data Centre Management •Enterprise IT Operations • Infrastructure Management • ITIL Project Management• Application Development • IT Policy Deployment/Valuations/Audits • BusinessProcess Management • Resource Management • Budgeting & Economizing• Vendor/ClientManagement • Team Management • Corp-IT Asset Management •Cloud Management(IP-telephony, S3&AWS) • Software Lifecycle Management