Repair and service of automation devices such as VFDs, Inverters, Controllers, PCBs, Servo drive and motor Synchronized and facilitated the flow of work and materials within company’s department such as Purchase, Stock and Customer service Assigned work to engineers and ensured supplies and inventory for the timely completion of work Prioritized jobs according to the emergency Informed management of potential delays accordingly informing to customer service. Monitored aspects of processes such as purchasing, order changing and forward issues to the management. Prepared project review meetings and collaborated with management to assess reliability of suppliers and to identify solutions for ongoing problems. Generated reports on work progress, completion dates, stock levels and costs. Collaborated with manager for updates on delivery timelines.

Support in preparation of Project plan(Telecom projects such as UBR, ODSC, MDS, IBS DAS) Material coordination, Team coordination, Project coordination UBR Configuration support, Acceptance test procedure for UBR,ODSC,MDS,IBS, IBS DAS, Quality analysis of work completion; Team allocation for prior sites (network down issues) as requested by the customer Accountable for client's overall customer satisfaction Responsible for timely project completion, issue identification/resolution Ensures clients clearly understand status of project throughout all phases Create routine project and progress reports; Performs daily project tracking, Update databases and documentation. Monitor project progress and handle any issues that arise Act as the point of contact and communicate project status to PM Creates and executes project work plans and revises when appropriate to meet changing needs and requirements Updating the client about the project progress as and when required.

➢ Act as the primary contact for all our customers and dealers➢ Assist customers with all level1 inquiries via several channels (Email, Telephone, Whatsapp) as well as proactively reaching out to those which may need help.➢ Effectively receives customers, fully observing product on all aspects➢ Secures needed information and documents from customer, especially warranty booklet during the first service➢ Verifies the product (serial no.) & customer details and/or update on the ERP system, ie coming for the first time for service➢ Discuss and gets the consent of the customer for the needed repair/ service, including the expected charges and work completion➢ Coordinates with the technical team for appropriate service, inorder to avoi delays➢ Follow up the work progress, and in case additional job/s arises, consults the customer, and get their approval before proceeding with the job➢ Keeps the customer updated for any changes or delays or variations from the initial agreement➢ Once the work is completed, verifies that all the customer requests were done, and records were completed, and everything updated in the system properly➢ If so, informs the customer and sets for the delivery appointments. In case of dealers coordinate with drivers and arrange delivery as per the schedules.➢ Clearly explains the charges & all the work carried out, parts replaced etc. during delivery.➢ Followup with a call, to building a long-term relationship with customers➢ Maintains a high level of quality interaction with customers at each step of the role➢ Report to service manager for any untoward incident/ problem that further need a managerial decusion.➢ Processed quotes and placed orders for replacement parts and repair

Ø Expertise with ERP system-Job Management Software (JMS)Ø Technically supporting engineering department and coordinate with sales team in different areas.Ø Repairing and servicing of industrial automation devices.Ø Coordinate sales team by managing schedules, filing important documents, and communicating relevant information.Ø Ensure the adequacy of sales-related equipment or material.Ø Receiving the faulty automation devices such as PCBs, Drives, HMIs, PLCs, Servo motors and drives from customer/ sales team.Ø Serve different jobs to different engineers and take out their reports and analyze the report from JMS, what is the complaint and what should be replaced.Ø Stock checking and maintaining, If the parts are not in the stock, then order from suppliers quickly. (Ask for quote, send LPO, payment)Ø Test & check the quality of received parts from suppliers, then supply it to required jobs.Ø Expertise in checking and testing of different electronic components.Ø Keep all files regarding purchases, stock etc.Ø Ensure timely and accurate service (repair/supply).Ø Manage repairs and field service. Follow up on repairs.Ø Respond to complaints from customers and give after-sales support when requested.Ø Handle the processing of all orders with accuracy and timeliness.Ø Inform clients of unforeseen delays or problems.

§ Verify electronic components by carrying out tests using laboratory instruments, including oscilloscopes, multi meters, testing soft wares, etc.§ Write clear and concise test and component verification reports based on laboratory measurements.§ Assist the production department in troubleshooting and training for new electronic circuits in the early production phase.§ Optimizing circuit connections from existing design maps.§ Evaluate and troubleshoot the root cause of defective instrument equipment.§ Analyze and provide solutions to product abnormalities.§ Perform electrical system integration, troubleshooting, testing, commissioning, and soldering.§ Provide fault diagnostics and troubleshooting faulty cards return by exchanges.§ Finding and verifying alternate components and optimizing component values in boards.§ Operation and Maintenance of machines involved in PCB manufacturing like Sawing machine, De-burring machine, Film stripping machine, etching line, UV exposing machine etc.§ Associated with step-by-step PCB Manufacturing process

§ Responsible for monitoring and maintaining the AIDC solutions like RFID smart ID card solutions & ID card Printers, Barcode Printer & Consumable, Barcode scanner, Access Control Devices & EAS.§ Diagnosing hardware/software faults and solving technical problems, either over the phone or online by using remote desktop connection or face to face.§ Ensure successful installation and commissioning of the system within the time specified.§ Manage repairs and field service.§ Receive repair request/ complaint from the customer/ sales team.§ Forward the request to service head that will analyze the repair request and check if it is still in warranty period.§ Follow up on repairs.§ Ensure customer satisfaction- Installation certificates, Performance letters, and Customer feedback.§ Providing relevant performance data as and when required by seniors.§ Manage the internal and external mail functions.