Shiju Mathai Email & Phone Number

Arlington Heights, Il, Us

Chicago, Il, Us

As part of the Client Development team at WWT, I’ve taken on a diverse set of responsibilities that drive client success and business growth. Key aspects of my role include:• Client Engagement & Onboarding: Initiating relationships with new clients by showcasing WWT’s go-to-market strategies and unique differentiators. Leading onboarding efforts and transforming underperforming accounts into high-value assets.• Account Ownership & Turnaround: Taking full ownership of accounts that are underperforming, identifying key challenges, and implementing targeted strategies to address issues and enhance performance.• OEM Collaboration: Partnering with OEMs to explore and secure pass-through opportunities, negotiating margins to achieve favorable deal terms for WWT, and engaging in strategic account planning.• License Renewal & EA Management: Supporting account teams with license renewals and Enterprise Agreements (EAs), ensuring smooth processes and client satisfaction.• Proactive Communication: Maintaining regular contact with clients to provide updates, address concerns, and ensure they understand procedures and status. Following up on past engagements to ensure ongoing satisfaction.• Strategic Account Planning: Working closely with OEMs and account managers to develop detailed company profiles, understand IT spend, identify challenges, and assess competitors. Analyzing financials and public reports to tailor solutions that address client needs.• Technology & Market Insight: Continuously learning about emerging technologies and trends from various OEMs to stay informed and provide innovative solutions.

Atlanta, Georgia

• Serves as the Store Manager for the John’s Creek location. Directly responsible for managing the business operations and leading a team of sales members to deliver results.• Ensuring productivity and financial profitability goals are met through measures such as proper scheduling, controlling expenses and consistently coaching to meet the company standards and target.• Ensure direct reports have clarity about their roles and responsibilities. Provide leadership, direction, retention and coaching to achieve work objectives and improve performance and skills.• Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement the store performance and their personal development.• Ensure an exceptional store experience that engages and retain customers loyalty.• Expert in Crisis Management, complex customers, conflict resolutions by devising win -win outcome.• Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.• Motivates sales team to meet or exceed key performance objectives that include service and repair metrics, sales and customer satisfaction goals and store compliance/audits.• Partner with the management team on weekly conference calls to identify goals, track progress and reskill/ train if required.• Spear headed the planning, conducting and analyzing employee surveys and based on results work with the leadership team on the action plan.• Ability to efficiently multi-task, with proficient organizational and time management skills• Complies with all operational policies and procedures, safety , security including the Sprint Code of Conduct.

Atlanta, Georgia, United States

• Lead training for all store service team members using SWOT Analysis to set them up for success in key areas of Connectivity Source including: Culture, Steps to Success, How to Coach, Systems, Accountabilities, Financials and Customer Service.• Liaise with corporate and store management to roll out any corporate initiatives and processes.• Co-facilitated leadership and technical classes to support all departments. • Conceptualize training materials based on data and research. • Create training strategies, initiatives, and materials. • Test and review created materials, along with maintaining a database of all training materials.

Buford, Georgia, United States

• Hire and Train Sales Associates.• Create and Implement Marketing Plans.• Maximize Profits.• Continuing Education.• Maintain the Sales Floor and Inventory.

Buford, Georgia, United States

• Generates new leads by meeting with consumers.• Works with the marketing department to develop new sales strategies.• Always looks for new ways to make products attractive to customers.• Provides first-class sales by answering any questions the consumer might have about a product. • Acts as a liaison between consumer and manufacturer. • Acts as an expert in selling goods to consumers that meet their needs and desires.