Shiju Mathai Email & Phone Number

Chicago, IL, US

• As part of the Client Development team at WWT, I’ve taken on a diverse set of responsibilities that drive client success and business growth. Key aspects of my role include:
• Client Engagement & Onboarding: Initiating relationships with new clients by showcasing WWT’s go-to-market strategies and unique differentiators. Leading onboarding efforts and transforming underperforming accounts.
• Account Ownership & Turnaround: Taking full ownership of accounts that are underperforming, identifying key challenges, and implementing targeted strategies to address issues and enhance performance.
• OEM Collaboration: Partnering with OEMs to explore and secure pass-through opportunities, negotiating margins to achieve favorable deal terms for WWT, and engaging in strategic account planning.
• License Renewal & EA Management: Supporting account teams with license renewals and Enterprise Agreements (EAs), ensuring smooth processes and client satisfaction.
• Proactive Communication: Maintaining regular contact with clients to provide updates, address concerns, and ensure they understand procedures and status. Following up on past engagements to ensure ongoing satisfaction.

Atlanta, Georgia

• Serves as the Store Manager for the John’s Creek location. Directly responsible for managing the business operations and leading a team of sales members to deliver results.
• Ensuring productivity and financial profitability goals are met through measures such as proper scheduling, controlling expenses and consistently coaching to meet the company standards and target.
• Ensure direct reports have clarity about their roles and responsibilities. Provide leadership, direction, retention and coaching to achieve work objectives and improve performance and skills.
• Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement the store performance and their personal development.
• Ensure an exceptional store experience that engages and retain customers loyalty.
• Expert in Crisis Management, complex customers, conflict resolutions by devising win -win outcome.

Atlanta, Georgia, United States

• Lead training for all store service team members using SWOT Analysis to set them up for success in key areas of Connectivity Source including: Culture, Steps to Success, How to Coach, Systems, Accountabilities.
• Liaise with corporate and store management to roll out any corporate initiatives and processes.
• Co-facilitated leadership and technical classes to support all departments.
• Conceptualize training materials based on data and research.
• Create training strategies, initiatives, and materials.
• Test and review created materials, along with maintaining a database of all training materials.

Buford, Georgia, United States

• Hire and Train Sales Associates.
• Create and Implement Marketing Plans.
• Maximize Profits.
• Continuing Education.
• Maintain the Sales Floor and Inventory.

Buford, Georgia, United States

• Generates new leads by meeting with consumers.
• Works with the marketing department to develop new sales strategies.
• Always looks for new ways to make products attractive to customers.
• Provides first-class sales by answering any questions the consumer might have about a product.
• Acts as a liaison between consumer and manufacturer.
• Acts as an expert in selling goods to consumers that meet their needs and desires.