Shikha Singh Email and Phone Number

Education consultant for Global Engagement VET sector

Allianz Insurance Australia

Ensured continued business and profitability for the organization Have worked directly with Prestigious Brands like Guerlain, Bvlgari, Burberry, Escada, Loreal Middle East, LVMH Middle East, EMS, Chaloubh Group, Brand Union, Sorouh to name a few. Explore and create new business opportunities by identifying new business prospects and pursuing to convert them into long lasting clients Effectively manage, all aspects of client communications for all advertising projects specially… Show more Ensured continued business and profitability for the organization Have worked directly with Prestigious Brands like Guerlain, Bvlgari, Burberry, Escada, Loreal Middle East, LVMH Middle East, EMS, Chaloubh Group, Brand Union, Sorouh to name a few. Explore and create new business opportunities by identifying new business prospects and pursuing to convert them into long lasting clients Effectively manage, all aspects of client communications for all advertising projects specially visual merchandising like setting up the store windows and other graphic and BTL requirements. Ensure timely and successful delivery of assignments to expand and maintain client relationships. Develop the marketing strategy and plans for the company's products and services to achieve adequate market penetration/market share.Have successfully handled campaigns at various Duty Frees locations like Qatar, Kuait and Oman for Brands like LVMH Develop/Suggest solutions as per specific customer requirements by working closely with the client's team Manage relationships with vendors and suppliers to ensure profitability and timely delivery of projects Manage and engage the backend production teams to ensure they are in sync with project delivery schedules and accurate generation of Quotations and proposals To work with and understand Client's team for successful and rightful delivery of the assignments as per the customer requirement and satisfaction. Managing a team of 4 Client Service Executives to affectively achieve the team targets. Show less

 Develop the marketing strategy and plans for the company’s products and services to achieve adequate market penetration/market share/brand positioning. Co-ordinate with external agencies such as advertising agencies, media and promotion companies, printers, PR companies, etc. to for implementation of marketing campaigns across 27 stores. Channel Management E-marketing (SMS, Contact center, Mailers, Website updation) To work in alliance with Principles like RIM, LG, Sony… Show more  Develop the marketing strategy and plans for the company’s products and services to achieve adequate market penetration/market share/brand positioning. Co-ordinate with external agencies such as advertising agencies, media and promotion companies, printers, PR companies, etc. to for implementation of marketing campaigns across 27 stores. Channel Management E-marketing (SMS, Contact center, Mailers, Website updation) To work in alliance with Principles like RIM, LG, Sony, HTC etc. To have successful tie ups with major brands for promotional activities Show less

 Customer satisfaction and delight Churn management – corporate segment( Ensure to keep churn less then 2% on the total Base) Organizing Customer Delight Programs for High Profile customers Ensure policy and process adherence at all levels including customer interaction and documentation. Training needs identification and successful delivery of Product/Process training. Monitoring team performance and productivity for both Collections and Retention Analyzing… Show more  Customer satisfaction and delight Churn management – corporate segment( Ensure to keep churn less then 2% on the total Base) Organizing Customer Delight Programs for High Profile customers Ensure policy and process adherence at all levels including customer interaction and documentation. Training needs identification and successful delivery of Product/Process training. Monitoring team performance and productivity for both Collections and Retention Analyzing reasons for Retention and taking corrective measures (Post paid) Up selling of retention tools and value added services post analyzing customer usage pattern. Monitoring outsourced Vendor Performance for Outbound. Analyzing the trends and planning for competition as well as service related churn in the segment. Show less

Responsible for the zonal process for customer retention, Handling customer base of 64000 retail customers.

Was responsible for outsourced agencies performance with regard to Churn Management through process adherence and driving high productivity standards

Team member for Green belt project on Churn reduction.Lean Six Sigma project - Reduce customer churn to less than 2% for Airtel's South Haryana Zone Lean Six Sigma Project - Increase revenue by Reduction in non Revenue generating customersProject named "Dil Se" where working towards the relationship building between the Executive Committee (EC) members and Key Corporate clients by continuously visiting along with EC members and close looping the queries and complaints… Show more Team member for Green belt project on Churn reduction.Lean Six Sigma project - Reduce customer churn to less than 2% for Airtel's South Haryana Zone Lean Six Sigma Project - Increase revenue by Reduction in non Revenue generating customersProject named "Dil Se" where working towards the relationship building between the Executive Committee (EC) members and Key Corporate clients by continuously visiting along with EC members and close looping the queries and complaints towards the organization in favour of the organization as part of the working.Rewards and Recognition:Rewarded as the second Best Zone for highest drop in Customer disconnections across the Delhi Circle. (Contains 7 Zones)Rewarded once as the Best Process Owner in the Involuntary Retention TeamRewarded several times for putting extra efforts in process improvements.Awarded thrice for the maximum retention with zero non conformanceAwarded for retaining some major corporate accounts for BAL Show less

Key job responsibilities:Responsible for complete customer satisfaction and delight at the 14 retail stores of BhartiInventory managementMerchandising of the products, Brand ManagementTraining need identification of the staffAudits, Review performance of the channel partner on various aspects of sales and service deliveryEnsuring adherence to CSI through continuous audit and required action planning at par with Pan India CSI scores.Organizing Customer Delight and… Show more Key job responsibilities:Responsible for complete customer satisfaction and delight at the 14 retail stores of BhartiInventory managementMerchandising of the products, Brand ManagementTraining need identification of the staffAudits, Review performance of the channel partner on various aspects of sales and service deliveryEnsuring adherence to CSI through continuous audit and required action planning at par with Pan India CSI scores.Organizing Customer Delight and Sales Programs at the retail storesPerformance management of the staffOther Roles with in Airtel Show less

worked as a Trainer to teach computer skills to corporate clients. Have confidently delivered computer learning sessions for corporate clients like NHPC, SEWA Bhawan,and many other government Organisations

Worked as an investigator for AIRPORTS AUTHORITY OF INDIA at NSCBI airport, KOLKATA for three times (each survey lasted for 7 days)