Shikha Agarwal Email & Phone Number

Bengaluru, Ka, In

Bengaluru Area, India

(2017- Till Date)• Responsible for managing multiple Engagements in Media & Publishing domain which includes customers in Clinical Trial , Science , Research, Patent and Trade mark analytics. Also managed customers in Data & Records Management area involving challenging portfolio of managing Data lifecycle and Protection management.• Managing these portfolios with 100% Customer satisfaction.• Responsible for end to end delivery cycle including Complex transition in… Show more (2017- Till Date)• Responsible for managing multiple Engagements in Media & Publishing domain which includes customers in Clinical Trial , Science , Research, Patent and Trade mark analytics. Also managed customers in Data & Records Management area involving challenging portfolio of managing Data lifecycle and Protection management.• Managing these portfolios with 100% Customer satisfaction.• Responsible for end to end delivery cycle including Complex transition in mullti-vendor environment, business transformation to improve SLAs, and ensuring AD and ASM based services with high margin• Involved from Day 1 in Sales cycle to bid management to create winning proposition followed by helping client to set-up Offshore Development center and related processs. • Driving BOT (Build-Operate-Transfer) as new Line of Services for HCL with 100% conversion rate Show less

Bengaluru Area, India

Key Skills Managing large & complex projects and programs Consulting expertise on Business process alignment with IT Planning and execution of turnkey development projects Internal and external transition involving multiple stakeholders and vendors Account management, and account mining Process Consulting and Optimization Organizational Change Management Domain expertise in Clinical Trials and Diagnostics Analytical ability, team and customer… Show more Key Skills Managing large & complex projects and programs Consulting expertise on Business process alignment with IT Planning and execution of turnkey development projects Internal and external transition involving multiple stakeholders and vendors Account management, and account mining Process Consulting and Optimization Organizational Change Management Domain expertise in Clinical Trials and Diagnostics Analytical ability, team and customer management Enterprise Content Management and Portal Quantitative and analytical abilities for financial and organizational analysis• Conceptualization and creation of SOPs for process improvements across Delivery & Support functions• Business Process Owner and SOP roll-out SPOC for end to end roll outs across LOBs, with targeted savings• Leading Organizational Change Management for new process defining and ensuring Ways of Working, Planning, Monitoring and Reporting (Ensure integrated model for utilization reporting at Organization level)• Liaising with multiple Stakeholders and Senior Leaders to build common consensus on ways of working.• Program Management, Prioritization and Release Management for SOP and CRs• Liasioning with Sr. Management, Finance, Delivery and Operation teams to ensure targeted saving achievements. • Act as Business User for automation of roll-out process1. 212% of target savings from top two initiatives2. Integrated model for capture budget for Fixed Bid projects across organization3. 100+ SOP roll outs in one year across various LOBs, process areas Show less

Noida

- Part of Business Process Improvement and Optimization team, responsible envisaging , creation and roll out organization level optimization initiatives with specific focus on reduction in leakage due to over-deployment- Working on business case to roll out program and stakeholders management for all LOBs leading to savings of ~24M- Responsible for working closely with Finance to have right utilization reporting in Organization's profitability reports- Act as force multiplier for… Show more - Part of Business Process Improvement and Optimization team, responsible envisaging , creation and roll out organization level optimization initiatives with specific focus on reduction in leakage due to over-deployment- Working on business case to roll out program and stakeholders management for all LOBs leading to savings of ~24M- Responsible for working closely with Finance to have right utilization reporting in Organization's profitability reports- Act as force multiplier for organizational optimizations and knowledge management frameworks- Part of HCL’s Ascend program for Women Leadership Development Show less

Noida

o Was of team to grew a large customer engagement in Healthcare vertical from zero to 15+ Mn in 3 years with highest profit margins and customer and employee satisfaction (2008-2012) o Managed Integrated delivery of the services across Applications, Infrastructure and BPOo Successfully led development of IT systems and applications to enable the launch of the customer’s business in newer geographieso Led a large consulting assignment with the CIO on cost reduction through Business… Show more o Was of team to grew a large customer engagement in Healthcare vertical from zero to 15+ Mn in 3 years with highest profit margins and customer and employee satisfaction (2008-2012) o Managed Integrated delivery of the services across Applications, Infrastructure and BPOo Successfully led development of IT systems and applications to enable the launch of the customer’s business in newer geographieso Led a large consulting assignment with the CIO on cost reduction through Business Aligned IT optimization to the tune of 180 Mn over 5 years across Infrastructure and Applicationso Act as domain expert for Clinical Trial and Diagnostics streams and led a consulting assignment for Clinical Trial line of business for the client, to help them align their IT based on Business Needs (BAIT)Led presales and domain consulting team in Provider space for ICD9 to ICD 10 conversion. - Was involved in various presales, solutioning and consulting activities during this period.- Sucessfully Impact Assessment of ICD9 to ICD 10 conversion for a leading US Hospital at Orlando During Period Mar-2012 - Sep-2012o Led large transition in form of set up new LOB (Industrialized Business) resulting in consolidation of small and medium business with Shared Service Modelo Was responsible for end to end implementation starting from Business Case creation, internal and external stakeholder alignment and resource movement to different locations with zero disruption to business. Show less

Ncr

Senior Project Manager2006 – 2008- Led a team of 50+ for a leading HealthCare Pharmaceutical client , providing services on various ECMP products- Set up ECMP SharePoint practice and services to multiple customers with team having 70% fresher- Led the quality compliance initiative for the client resulting in adherence to defined parameters.- Pioneered tools, processes, metrics and dashboards for tracking the account health- Responsible for various presales related… Show more Senior Project Manager2006 – 2008- Led a team of 50+ for a leading HealthCare Pharmaceutical client , providing services on various ECMP products- Set up ECMP SharePoint practice and services to multiple customers with team having 70% fresher- Led the quality compliance initiative for the client resulting in adherence to defined parameters.- Pioneered tools, processes, metrics and dashboards for tracking the account health- Responsible for various presales related activities for EE , EN, and NN customers- Was part of presales team for Mfg clients for a short duration- Preferred panelist for APM to PM discussions especially for technical assessment- Mentor for 10+ PM/SPM to help them in preparation for PMP certification with 100% conversion rate2005-2006 (Project Manager)- Led a team for 80+ for end to end product development on US Taxation Form for a Large Publishing Domain Client- The development was on ECMP involving Microsoft ECM tools & Technologies, Documentum, Test Management tools- The product development cycle was being audited by Microsoft SME for .NET track and by ISO Certified Auditor for Quality & Compliance- Pioneered tools, processes, metrics and dashboards for tracking the product health- In addition to this, was responsible for Presales related activities in ECM area- Preferred panelist for APM to PM discussions2003 -2004 (Project Lead)- Led HCL ECMP’s Microsoft Track Presales team resulting in win of multiple projects and setting up Microsoft product based services- Managed a team of 12+ , for development and implementation of Claim Processing System, helping Client in meeting mandated integrated with US Government systems for claim processing- SME for Microsoft track - Preferred internal auditor Show less

New Delhi Area, India

• Successfully delivered several projects for multiple clients including Microsoft India, Sun Microsystems, Outlook India Private Ltd, NetWala, Ondeo Nalco Inc• Project Lead for migration projects (Windows DNA to SunOne, IIS2IWS) for Sun Microsystems • Onsite coordinator & Project lead for pampers.com & pampersgifts.com (on ATG Dynamo & Commerce server)• Led Cash-To-Flow development of multiple retail domain specific applications • Led 10+ members team for conceptualization to… Show more • Successfully delivered several projects for multiple clients including Microsoft India, Sun Microsystems, Outlook India Private Ltd, NetWala, Ondeo Nalco Inc• Project Lead for migration projects (Windows DNA to SunOne, IIS2IWS) for Sun Microsystems • Onsite coordinator & Project lead for pampers.com & pampersgifts.com (on ATG Dynamo & Commerce server)• Led Cash-To-Flow development of multiple retail domain specific applications • Led 10+ members team for conceptualization to roll-out of Chemical Engineering System (Ondeo Nalco, USA) • Project lead for Reusable Components Development and Internal Applications for the organization for optimization and productivity gain. • Involved in requests for proposals (RFPs) and delivering client presentations.• Awarded Best performer four times. Show less

Mumbai Area, India

• Joined as Fresher and was Team member of Internet team • Worked on several In-house projects on PERL, CGI, and UNIX for development of Intranet applications catering to all departments like HR, Admin.• Among top performer during Fresher Induction & Training program

Computer Science, Computer Science, A+

Activities and Societies: Women Chess Championship First Runner Up

Bachelor'S Degree, (Maths Physics Chemistry), First

Xii, Science Stream, A+

Activities and Societies: Hockey Team Captain, Racing, Kabaddi, Volley Ball