Shikhar Deep Email and Phone Number

Result-driven CRM Consultant, committed to tight deadlines and quick turnaround times, strive for win-win relationships & Client engagements to grow existing accounts.-Experience in BFSI and CRM domain -Excellent verbal and written communication, problem-solving and analytical skills.-Gathering customer requirements through interviews, document analysis, use cases, scenarios, and meetings-Analyze, plan and document for the preparation along with Requirement Analysis, Gap, and Impact Analysis-Excellent customer-facing skills. Strong technical background.Projects being handled as Business Analyst:-CRM of a Leading Insurance Company in India -Life Insurance Digi-Agency – Agent on-boarding DM – Phygital Channel (Virtual CRM) -Health Insurance Implementation of Direct/Off-line/Tele-Sales (DOT) channel into Mobile-CRM Responsibilities:-Front-ending customer to understand their CRM and process requirements-Leading customer discussions during requirement gathering, system requirement definition and resolving queries-Re-engineer business processes to ensure accurate CRM roll-out-Translating client requirements into system configuration & custom developments and preparing an achievable delivery schedule. Coordinating with departments to ensure delivery.-Effectively manage queries and issues of customers, maintained quality and TAT of the transactions.

Responsibilities:- Meeting clients to understand their CRM and process requirements - Work as a team member for system requirements definition process and system setup during implementation, Re-engineer business processes to ensure accurate CRM roll-out - Responsible for the implementation of client systems, Developing high-level implementation plans - Translating client requirements into system configuration & custom developments and preparing an achievable delivery schedule. Coordinating with departments to ensure delivery. - Effectively resolved queries and issues of customers, maintained quality and TAT of the transactionsProjects handled as Business Analyst: - Implementation of DSA (Direct Selling Agent) Digital Platform for Credit Cards - Project enhancement for NRI Customer Module (Customer Instruction, Address Updation, Basic personal information) - Enhancement & Implementation of Investment Services Account (ISA)- mutual funds - A module on Beneficiary Owner Details Customer handled: Largest Private Sector Bank in India

Worked as Community Leader – Marketing & Operations on this Government in India recognized Start-up in Digital learning. I was leading a team of 15 members. Handled Direct Selling.

Worked on Augmented Reality development on Unity 3D. Tasks included creating intractable entities on top of real-world entities. The user can interact with these virtual entities using their mobile phones.