Shikhar Bapna Email & Phone Number

Gurugram, Hr, In

Bengaluru, Karnataka, India

•Efficiently resolved Jira tickets by analyzing customer issues and collaborating across teams.•Used Jira Dashboards, Scrum Calls, and Reports to monitor Agro and Metal Clients, ensuring on-time milestones.•Managed tasks for onshore and offshore teams, aligning requirements and testing with rules and compliance.•Coordinated with various stakeholders for daily and monthly operational activities and reconciliations.•Supported Australian Time Zone clients, reducing issues by 25% during critical harvest, ensuring smooth operations. Recognized by Cargill Australia for outstanding performance, teamwork, and contributions to the Australian harvest's success.

Bengaluru, Karnataka, India

Gurugram, Haryana, India

•Handled voice and chat support, adapting during shifts and holidays. •Reduced critical issues by 20%, showcasing effective problem-solving. •Coordinated with restaurants, customers, and partners, targeting root causes. Resolved conflicts, resulting in a 15% decrease in false claims and better expectation management. •Enhanced customer experience through feedback-driven insights, fostering continuous improvement

•Helping education institutes to make their admission process easy.•Providing them our CRM solution through which they manage their admission effectively.•Client enablement by providing them with multiple levels of training.•Building Sales Pipeline.•Pitching and delivering product demos to clients.

•Conducted market research on IoT, Cloud & SAAS, and Connectivity solutions, analyzing competition among 1000+ MSMEs and SMEs. •Organized promotional E-events during Covid for increased client engagement. •Utilized Zuba-corp and Owler for data-driven lead generation. Executed effective email marketing campaigns using Send In Blue and Mail Chimp.

Mumbai, Maharashtra, India

•Anar is a B2B business networking app for retailers, resellers, wholesalers, distributors, and manufacturers to network with each other and performs their business online.•Social Media Marketing Intern.•Responsible for maximizing downloads on the app.•Aware small businesses about the app and to bring more customer engagement.

Master Of Business Administration - Mba, Marketing

Bba - Bachelor Of Business Administration, Business Administration And Management, General