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Shikhar Khandelwal is listed as IoT Customer Operations at Reliance Jio Infocomm, based in Mumbai, Maharashtra, India. AeroLeads shows a work email signal at in.com and a matched LinkedIn profile for Shikhar Khandelwal.
Shikhar Khandelwal previously worked as Senior Manager at Reliance Jio Infocomm and Zonal Customer Service Head at Videocon Telecommunications Ltd. Shikhar Khandelwal holds Mba, Marketing, Finance from Bangalore University.
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AeroLeads found 1 current-domain work email signal for Shikhar Khandelwal. Compare company email patterns before reaching out.
- Currently working as Senior Manager, JioFiber - Usage and Analytics, Corporate office Mumbai; spearheading JioFiber customer retention and usage- Seasoned professional having over 20Yrs experience in Team Handling and a strong background in Customer Operations and Service. - Forward-focused professional with expertise in Defining and Implementing standards/procedures, Drive Process Improvements, Publishing Product/Process insights & liaise with internal teams and work on solutions.- Consistent record of delivering results in managing business operations with focus on performance and expertise in planning strategies, defining targets, resource administration and allocation of manpower, staff training, motivation & mentoring; - Excellence in developing & maintaining relationships with business stakeholders; defining service delivery standards while ensuring adherence to delivery model while managing the SLAs; Exhibited excellence in managing various activities pertaining to setting up of targets, SOP & SLA management, Quality Assurance, Business Analysis, MIS reporting & so on- Aptitude to think and Implement Tech Solutions. Strong Detail Orientation & ability to understand Data, analyse and make inferences & recommend actions for improvement.- Self- Starter with an Analytical Orientation. Thrives on change and comfortable with ambiguity; Multi Tasker, Collaborative, process- driven, and Decisive Workstyle. - Innovative Mindset, Go-Getter with a strong sense of ownership of work, Keen interest in mentoring and developing people. A Team Player – communicate and collaborate effectively with others.
Listed skills include Customer Retention, Management, Key Account Management, New Business Development, and 21 others.
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Mumbai, Maharashtra, India
Senior Manager - JioFiber Usage & Customer Retention
Ambala Area, India
Currently handling entire customer service operations for Haryana circle. Job responsibilities includes: 1. Postpaid customer life cycle managment.2. Postpaid Collection & Retention.3. Bad Debt Recovery4. AVCV and CV updation within TAT5. Prepaid CAF Managment and Compliance6. TERM Compliance & Score 7. UATs for new products in co-ordination with marketing.
Was significant in achieving the overall collection target of 98% from past 8 months. Attained the lowest HNI Churn (0.50%) among all the clusters within circle. Holds the distinction of getting the cluster ranked at first position in all the 4 Bill cycle wise closures consistently from past 8 months. Achieved overall corporate collections over 100%.
Retail OperationsNoteworthy AttainmentsInstrumental in achieving the average revenue per ARC for past 6 months consistently at Rs. 80K per month.Significantly improved the document compliance to over 90% (Prepaid) & 98% (post paid) month on month from just 67% & 72% respectively in Aug’08.Reduced prepaid barrings from 24% to less than 5% month on.
Consistently achieved audit targets for Zonal CSMM & IMRB audits of ARCs for entire service operations; Showroom OperationsNoteworthy AttainmentsServed as the member of key team for designing and implementing the new showroom strategy across 11 circles. Efficiently managed the installation of the Queue Management System in 4 circles which helped in.
Responsible for customer service operations of 13 ARCs of North Maharashtra.Successfully implemented the New ARC model (CLCM) across all ARCs.Conceptualized, executed and controlled customer acquisition activities to support the sales team4 ARCs scored top rankings in IMRB external audit scores across Maharashtra.Organised customer service & delight camps.
Customer Service Noteworthy AttainmentsEnforced the effective systems and policies that increased the shop post paid sales from 9 to 98 per month.Accredited for turning around the operations of Mobile Shop for making it only profitable mobile shop in Karnataka.Dexterously reduced churn to below 2% month on month. Efficiently retained 75% of the voluntary.
Noteworthy AttainmentsConsistently achieved walk-in sales target for 5 consecutive months, only webworld to achieve this feat.Bagged the “Best Outlet Award” for providing excellent customer service and achieved the sales targets. Created a benchmark by starting customer retention process.Significantly appointed the DAE’s (Dhirubhai Ambani Entrepreneur) as.
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Shikhar Khandelwal works for Reliance Jio Infocomm.
Shikhar Khandelwal is listed as IoT Customer Operations at Reliance Jio Infocomm.
AeroLeads has found 1 work email signal at @in.com for Shikhar Khandelwal at Reliance Jio Infocomm.
Shikhar Khandelwal is based in Mumbai, Maharashtra, India while working with Reliance Jio Infocomm.
Shikhar Khandelwal has worked for Reliance Jio Infocomm, Videocon Telecommunications Ltd, Aircel, Reliance Communication Ltd, and Bharti Airtel Ltd.
You can use AeroLeads to view verified contact signals for Shikhar Khandelwal at Reliance Jio Infocomm, including work email, phone, and LinkedIn data when available.
Shikhar Khandelwal holds Mba, Marketing, Finance from Bangalore University.
Shikhar Khandelwal is listed with skills including Customer Retention, Management, Key Account Management, New Business Development, Team Management, Competitive Analysis, Vendor Management, and Sales Management.
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