Shikha Tiwari Email & Phone Number

Sky UK Account Delivery Lead responsible for portfolio of Revenue Assurance products deployed at Sky providing TMBS controls for Telephony to Broadband to Mobile services. Event Data Search (Big Data), Cable & Wireless Responsible for design and delivery of Event Data Search which allows searching and analyzing vast amounts of event data records from the mobile Operators Network and Billing System for Prepaid and Postpaid Customers. It uses the latest Big Data technologies Cassandra and Hadoop.Inter Operator Provisioning (IOP), BSkyBResponsible for leading a team to deliver change requests and enhancements to the IOP platform installed at Sky for service provisioning of their telco customers. The role involved project planning and day to day management of development and test teams, conduct weekly meetings to update Sky on a regular basis, maintain Risks, Assumptions, Issues and Dependency register. The role included provision of subject matter expertise on GNP process mechanics to help define appropriate functional solutions.CRDA, O2 (Telefonica Europe)Worked as O2 project manager and was responsible for liaising with Cartesian product team to deliver two projects, one for reconciling ISDN Business Fixed Line feeds and other for feeds from Home Location Register. The role involved presenting the project through the stage gates and getting approvals, preparing Project status reports weekly and communicate with O2 project team, prepare and regularly update the RAID register and provide subject matter expertise on Revenue AssuranceIOP Upgrade, Virgin Media Worked in a team to upgrade the IOP platform in order to provide functionality to carry out number porting of fixed lines with other UK operators in addition to BT. I was responsible for performing Impact assessment of enhancements and feasibility analysis, project planning and resource management, create and maintain RAID register, delivery of agreed enhancements into live platform.

Project Manager/ Solution Designer, Provisioning & Billing, ServistaServista offered brand extension solutions, including broadband, fixed line telephony, video on demand, VoIP telephony, wireless Internet and utility services. Worked on delivering services and products to all major clients of Servista which include Post Office, Tesco, Lloyd TSB and Scottish Power. Designed solutions to launch Wholesale line rental product for Post Office and analysis of rating errors and their corrections. Worked as Client Portfolio Manager for Tesco Homephone managing the operations team. Project Manager, TCP Portal, British TelecomTCP, a Planning Portal, an enterprise level application for use by BT Wholesale Planners for carrying out their network activities and job planning. As a PM, I was involved in replacing the existing Oracle based system to workflow led solution. I was responsible for managing a team to design and deliver the new jobs planning portal. Software Developer, NIMS, British TelecomNIMS (Network Instructions and Management System) is an Oracle based web application used by BT Wholesale Planners for job planning and progress. As Software Developer, I was responsible for preparing design documentation, developing database packages, sql code, triggers, HTML pages and unix scripts to produce software that met the customer requirements. The role also involved testing and doing code reviews for peers.