Shikha Singh Email & Phone Number

Gurgaon, India

San Francisco

Key Responsibilities:o Support marketing and communications team in the prospecting, closing, and execution stages of client developmento Implement and maintain customized Salesforce.com scopes such as users, roles, security profiles, accounts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital functions of our organizationo Ensure data integrity with Salesforce database through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loadero Conduct training on all Salesforce related system changes to the staff in advance so they understand the change and how to use it prior to implementationo Research to develop communications campaign plans for proposals, and apply costing model for pricing deals, work with CFO to customize pricing to increase the likelihood of a deal closureo Manage project activities, use Salesforce for outreach to media partner and vendor, activity milestone tracking, and post engagement analysisAccomplishments:o Independently managed several ad campaigns simultaneously:Progressed from entry position to being lead contact responsible for clients including the California Earthquake Authority, Yes on Prop. 55, and the Santa Clara Living Wage ad campaignsHarvest Urban Farms: Coordinated a media briefing to promote urban farms within Hispanic and Asian ethnic communities in San Jose, conducted the outreach to ensure high ethnic media turnout and worked event day logistics and post-op analysis.Marguerite Casey Fellowship: Designed the prospective fellows survey instrument & application and analyzed the responses in SurveyMonkey for the fellowship program

Ireland

Key Responsibilities:o Executed and provided the second level of support to customers on technical inquiries for telecom/broadband services via phone, e-mail, chat and remotely having several LogMeIn sessions as requiredo Worked, tracked, escalated and closed client inquiries, from initiation to resolution handling average of 50 calls per day o Provided the second level of support on various value added products including but not limited to DSL, PSTN, e-mail Support, static/dynamic IP configuration, wireless extender o Proactively administered tasks for technical support management including quality assurance, ticketing tool maintenance, escalation matrix, daily weekly reportsAccomplishments:o Consistently ranked among top three performers on the team and earned incentives based on monthly metrics including call duration, number of calls per shift, maintaining 85% first call resolution, call quality and customer satisfaction survey scoreso Trained new support agents and performed call quality monitoring

New Delhi Area, India

Key Responsibilities:o Conducted research to gain insight on pricing, media usage, and market share for media mapping purposeso Produced weekly reports disseminated companywide detailing media impressions and daily publicity clips by clients and compiled daily competitor analyses used to inform future executive decisionso Design and distribute weekly newsletter via MailChimpAccomplishments:o Executed PR campaign for charity dance show "Breaking Boundaries by Astad Deboo” (Indian contemporary dancer), which raised donations for underprivileged children’s educations and received statewide media coverage

New Delhi Area, India

Key Responsibilities:o In charge of media communications and press operationso Co-organized 3 major press conferences for Audi Football Summit, Indiao Created the event's FB, Twitter & YouTube media page for fan engagement, campaigns and media mentions; resulted in 100% increase of followersAccomplishments:o Worked with global clients- FC Bayern Munich & Audi India during Audi Football Summit, 2012; and coordinated with 300 media entities across India

Master Of Business Administration And Management

Post Graduate Diploma In Integrated Marketing Communication

Bachelor Of Mass Communication