Shiksha Ritolia Email and Phone Number
Results-driven professional with over 10 years of experience in Account Management, Business Development, and Customer Success across the IT, Banking, Media, and Advertising industries. Proven track record of nurturing strong customer relationships, driving customer satisfaction, and achieving business objectives. Skilled in presentation, negotiation, and strategic decision-making. Passionate about delivering exceptional results through a customer-centric approach. Actively involved in volunteer work with the Art of Living organization, empowering individuals and promoting holistic well-being.Skills:Relationship ManagementAccount ManagementBusiness DevelopmentCustomer SuccessStrategic PlanningPresentation and NegotiationAnalytical ThinkingRelationship BuildingDecision-MakingCross-functional Collaboration Achievements:- Attained “No. 1” position PAN India at HSBC on the business league table for year 2009.- Qualified for the HSBC Year End Convention 2009, company’s most prestigious honor at Colombo, Sri Lanka- Qualified for the HSBC Mid-Year Convention 2009 at Udaipur, India.- Received rating of “Outstanding Performance” at HSBC for the year 2008, within a year of joining.- Received rating for " 100% Customer Retention for 3 consecutive months at Teleperformance Philippines.- 100 % target achieved and grew market share in the 2nd quarter at Quantech Labs.
Quantech Labs Pvt Ltd
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Global Account DirectorQuantech Labs Pvt Ltd Jun 2020 - PresentNoida, Uttar Pradesh, IndiaLead business development efforts targeting US-based enterprise.clients. Accountable for achieving the revenue targets and profitability. Developing relationships with existing clients and working with them toachieve their goals. Identified new business opportunities, built relationships with keystakeholders and negotiated contracts. Managing a portfolio of key accounts, ensuring high levels of customersatisfaction and retention
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Customer Success ManagerTeleperformance Jul 2014 - Jul 2015Manila, National Capital Region, PhilippinesLead business development efforts targeting US-based enterpriseclients. Accountable for achieving the revenue targets and profitability. Developing relationships with existing clients and working with them toachieve their goals. Identified new business opportunities, built relationships with keystakeholders and negotiated contracts. Managing a portfolio of key accounts, ensuring high levels of customersatisfaction and retention -
Senior Account ManagerS & L Services Inc Jan 2013 - Dec 2013Manila, National Capital Region, PhilippinesHandled a portfolio of clients for retention for financial trading.Provided expert guidance and support to clients in understanding theforex market, analyzing market trends, and making informed tradingdecisions.Successfully enrolled and trained new customers, resulting in asmooth transfer and developing connections over time.Developed successful plans and campaigns in conjunction with thesales and marketing teams, which enhanced brand recognition andclient acquisition.Identified strategies and basics to support affiliate promotion..
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Sales Account ManagerReliance Broadcast Network Limited Aug 2011 - Oct 2012Bangalore, IndiaCommunicated effectively with clients and media agencies such asMadison Media, Group M, Mudra Max, Starcom, and Opus tounderstand their advertising needs and objectives.Managed and serviced a diverse portfolio of clients, including Dell,Levi's, Himalaya Healthcare, Britannia, Acer, ITC, Gokaldas Intimates,Lenovo, Titan, Citizen, Toyota, United Spirits Limited (USL), andKingfisher.Conducted extensive research on target audience demographics,television viewing habits, reading preferences, and lifestyles to developtargeted advertising strategies.Collaborated with media buyers to negotiate costs, book advertisingspace, and provide timely campaign updates to clients.Fostered strong relationships with creative teams, researchers, andother members of the advertising team to ensure seamless campaignexecution and client satisfaction.Met with clients to discuss and develop top-line targets and growthplans for BIG CBS, a joint venture with CBS Studios International, USA'sNo. 1 TV broadcaster, managing three premium English TV channels:BIG CBS Prime, BIG CBS Love, and BIG CBS Spark.Implemented the sales process, including prospecting, pitching,maintaining a top client tracker, and seeding strategies, to driverevenue growth and market penetration for the channels. -
Assistant Sales ManagerHsbc Mar 2008 - Jun 2010Mumbai, IndiaAcquired High Net Worth Individual (HNI) clients for the Premium WealthManagement Segment "HSBC PREMIER" and facilitated large value deposits.Cross-sold a range of bank products, including OTC policies, investments,insurance, assets, and business accounts, to existing and prospective clients.Cultivated and nurtured strong business relationships with customers, ensuringtheir needs were met and maintaining high levels of customer satisfaction.Managed day-to-day operations and processes to ensure efficiency andseamless customer experience.Developed and executed a comprehensive marketing plan to expandrelationships with the existing client base and identify prospects and referralsources through internal and external networks.Collaborated with the marketing department to organize and execute marketingevents and promotions aimed at generating business within assignedcatchments.Actively monitored and analyzed market trends and competitors to identify newbusiness opportunities and stay ahead of industry developments. -
Logistics ManagerSterling Freights Private Limited Feb 2007 - Mar 2008Pune, Maharashtra, IndiaCoordinated and facilitated import consignments by effectively liaisingwith suppliers and managing the logistics process.Keeping a close track on all the pending shipments to procurement.Monitoring all the work done by the team.Meeting Quarter end deadlines by ensuring the timely delivery of thePurchase Orders.Provided exceptional customer service by promptly addressing queriesand concerns related to purchase orders, pro-forma and commercialinvoices, and airway bill details.Coordinated on a daily basis with counterparts in Singapore and theUSA to obtain accurate and up-to-date shipment details, ensuringsmooth logistics operations.Maintained accurate records of demurrage costs, shipment details, andcustoms clearance documentation.
Shiksha Ritolia Education Details
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Marketing/Marketing Management, General -
Bachelor Of Commerce - Bcom -
High School
Frequently Asked Questions about Shiksha Ritolia
What company does Shiksha Ritolia work for?
Shiksha Ritolia works for Quantech Labs Pvt Ltd
What is Shiksha Ritolia's role at the current company?
Shiksha Ritolia's current role is Sales & Accounts | Growth & Revenue | FinTech | Logistics | BFSI | IT | SAAS.
What schools did Shiksha Ritolia attend?
Shiksha Ritolia attended Sinhgad Institute Of Management, Modern Education Societys Ness Wadia College Of Commerce, P.v.k.joag Path, Pune 411004, Carmel High School.
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