Shilo Patchin Email & Phone Number

Business to Business Help DeskProvide technical support for panels and media players with inbound and outbound calls

Asu Library - Downtown Phoenix

• Used excellent communication skills to answering patrons’ technical, reference, and policy questions in person, by phone, and electronically through the ticketing system Springshare LibAnswers• Demonstrated leadership by being a founding member of Library Staff Assembly and analyzed staff data to develop answers for structure of Assembly • Experience with, and aptitude for learning new technology and software.• Proficient in computer applications such as Microsoft Office… Show more • Used excellent communication skills to answering patrons’ technical, reference, and policy questions in person, by phone, and electronically through the ticketing system Springshare LibAnswers• Demonstrated leadership by being a founding member of Library Staff Assembly and analyzed staff data to develop answers for structure of Assembly • Experience with, and aptitude for learning new technology and software.• Proficient in computer applications such as Microsoft Office 365, Google Sheets, and Zoom• Proven track record of taking ownership of process and procedures especially in the area of communicating changes and training• Performed all duties associated with the circulation of library materials, including checkout/in and Interlibrary Loan digitization requests• Run and process system-generated material status lists Show less

Asu Library

• Coordinated monthly Women, Trans, and Femme makerspace event planning activities for a year and a half• Managed DPC Makerspace – proposed and established a textile art area. Setup infrastructure on our 3D printer program including training staff on use of printer and Tinkercad software• Advertised the new textile area by organizing a Downtown Campus Ice Cream social and coordinated with ASU Staff Council and ASU Library communication team. Highly successful with 82 people in… Show more • Coordinated monthly Women, Trans, and Femme makerspace event planning activities for a year and a half• Managed DPC Makerspace – proposed and established a textile art area. Setup infrastructure on our 3D printer program including training staff on use of printer and Tinkercad software• Advertised the new textile area by organizing a Downtown Campus Ice Cream social and coordinated with ASU Staff Council and ASU Library communication team. Highly successful with 82 people in attendance• Used excellent communication skills to answering patrons’ reference, operational, and policy questions in person, by phone, and electronically through the ticketing system Springshare LibAnswers• Enforced mask policy for a year during the pandemic in a composed manner under stressful encounters• Co-lead the ASU Library Cultural and Inclusion Working Group for two years• Served on ASU Library Students with Disabilities Taskforce• Provided customer service to patrons through in person, phone, and chat interactions• Trained and supervised student employees at Thunderbird library for six months• Performed all duties associated with the circulation of library materials, including checkout/in and Interlibrary Loan digitization requests• Provide basic troubleshooting of computer and printing needs Show less

Tempe, Az

• Co-led Collection Maintenance Community of Practice Meeting to facilitate productive relationships within the company. We updated processes and procedures. • Lead the Weed Reference Collection project by developing relationships and organizing data for decision makers. Use critical thinking skills and facilitated meetings to navigate obstacles to keep meeting deadlinesCollection Maintenance - used organization skills to keep the reference section, new journals, and microfilm in… Show more • Co-led Collection Maintenance Community of Practice Meeting to facilitate productive relationships within the company. We updated processes and procedures. • Lead the Weed Reference Collection project by developing relationships and organizing data for decision makers. Use critical thinking skills and facilitated meetings to navigate obstacles to keep meeting deadlinesCollection Maintenance - used organization skills to keep the reference section, new journals, and microfilm in order and up to date. Show less

Chandler, Az

Customer Service - help people have a great time while getting their orders right. Staying calm and pleasant when things went wrong.