Shiloh Grace Email & Phone Number

* Advocate for survivors of domestic violence and sexual assault including crisis intervention, safety planning, emotional support, court accompaniment, medical accompaniment, law enforcement accompaniment, resource referrals and stabilization empowerment.* Lead individual and group counseling sessions including trauma-informed yoga.* Oversee financial stability of the organization including income development, donor relations, grant applications and reporting, efficient financial tracking and board fundraising guidance.*Provide comprehensive program oversight including staff management, human resources, process improvement, policy and procedure oversight.* Cultivate positive, professional relationships with board members, community stakeholders, volunteers and relevant community organizations and service providers.

I support people attending to the wounds of the world (ex: activists, healers, environmentalists, social service and social justice workers) to prevent and recover from burnout through a series of intentionally co-designed workshops exploring emergent nature-based strategies (ex: circularity, regenerative design, permaculture, biomimicry, ecopsychology, WTR) that cultivate rooted resiliency action plans to grow and sustain purposeful work without losing health and sanity.

• Support creation, focusing, sustaining, scaling and interconnecting community organizations• Served as direct action marshal / peacekeeper, street medic, emotional support contact, legal support and communications coordinator for direct action campaigns including rapid response team support in cases of police violence, immigration raids, extreme racist intimidation, anti-abortion, anti-queer, hate crimes, etc. • Co-organized direct actions achieving removal of Confederate monuments, ongoing public advocacy with mayor and city council, multiple civic plaza occupations demanding policy change, Women’s March, March for Science, anti-war rallies, pro-labor actions, etc.• Co-organized public and private rape culture awareness events for several years of V-Day, Memphis Monologues, One Billion Rising• Advocated for political action to fund processing of backlogged rape test kits and resource defunded sexual assault service organizations• Coordinated service access and accompanied legal proceedings for victims of sexual violence• Produced and distributed consolidated support resource guides for unhoused populations, immigrants, mental health needs and survivors of violence and trauma• Coordinated conscientious consent-based childcare enabling parents to participate more in community organizing, trainings and direct action• Coordinated resource collection and fundraising for ongoing mutual aid services• Co-facilitated White Privilege 101 workshops, anti-racism public listening booths and tabling • Coordinated accountability partnership and bail fund with Black Lives Matter Memphis chapter• Maintained websites, social media communications and budget accounts for multiple orgs

Learning, growing, volunteering. Seeking meaningful project-based contract collaborations.

Memphis, Tn, Us

Led, evolved, and scaled user experience design at ALSAC fundraising for St. Jude Children’s Research Hospital, contributing to 20+ consecutive quarters of record-breaking revenue growth through adopting company-wide audience-led innovation strategies. Aligned teams and processes to achieve enterprise objectives by connecting practitioners and decision-makers with actionable insights from scaled quantitative and qualitative research, hypothesis-driven testing, design thinking facilitation, and journey mapping.• Hired, managed, reskilled, coached distributed cross-disciplinary team of 20 product and marketing digital UX contributors through pandemic and reorganizations with zero turnover, cultivating several into leadership roles.• Introduced, led, scaled dual track Agile UX in digital product and marketing to accelerate measurable value delivery.• Cultivated inclusive cross-functional communities of practice for digital design, UX, facilitation, and change management resulting in sustainable culture of empowered and connected contributors.• Managed democratization of digital experience creation to digitally transform fundraising programs accelerating online revenue generation.• Introduced balanced prioritization and weighted solution selection scorecards systemically scaling accelerated delivery of business and audience value.• Coordinated consolidation of digital design patterns into central digital design guide. Socialized business case and change management plan for enterprise digital design system to unify cohesive supporter experiences across programs and platforms.• Selected and implemented improved enterprise QR code management solution including automation integrations enabling millions of offline-to-online fundraising activations contributing to revenue growth.• Championed expansion of DEIB focus towards gender inclusivity.

Memphis, Tn, Us

Aligned vision through user experience strategy and user-centered design. Initiated, cultivated, and led thriving UX strategy practice by growing multidisciplinary team of 20 practitioners to help clients resolve complex business challenges and start, grow, or refine in-house UX practices and teams.• Led ongoing successful UX strategy service development and revenue growth. Launched several new services including business strategy, market assessment, pricing and budget management, service and organizational design, process optimization, change management, go to market strategy, recruitment and hiring.• Facilitated design thinking, design sprints, ideation and story mapping workshops resulting in transformative new business strategies for Fortune 100 to 500 companies.• Supported business transformation at scale through Scaled Agile Framework and Agile UX resulting in exponentially accelerated value delivery for multiple multi-brand enterprise companies.• Co-led efficient scaled geospatial mapping and place-based interaction design for market leading global hospitality company resulting in record revenue growth.• Created data-driven interactive customer experience journey maps and customer success metric dashboards for multiple enterprise companies resulting in flexible frameworks for informed business evolution.• Introduced and managed region’s first dedicated digital usability testing lab. Led creative contextual inquiry, design research, persona development and usability testing resulting in scaled adoption of evidence-based audience-led processes.• Managed balanced solution selection scorecards for e-commerce, content management, and intranet platforms resulting in speed-to-market for new technology implementations.• Provided digital experience strategy for clients such as FedEx, Energy Star, ALSAC, AutoZone, Viking, Hilton, Varsity, ServiceMaster.

Prepared future innovators to be breakthrough thinkers and problem solvers, to use design thinking within multi-disciplinary teams, to foster radical collaboration, and to tackle big projects and discover new solutions using iterative prototyping and hypothesis-driven experimentation. Collaborated with FedEx Institute of Technology, Innovate Memphis, and forward-thinking companies and civic organizations to inspire and explore innovation and design thinking skills through three-day, intensive hands-on introduction to multiple frameworks and approaches.• Reduced impacts to emergency response services by non-emergency call volume.• Innovated equitable approaches to solid waste challenges in downtown Memphis.• Evolved technology workforce development ecosystem to work towards equitable representation matching Memphis demographics.• Increased immigrant community awareness and access to healthcare service resources.• Reimagined library and maker spaces to become collaboration hubs for digital native generations.

Memphis, Tennessee, Us

Served as first digital-dedicated manager leading online communications across all key audiences. Applied user-centered design to successfully redesign college's large multi-audience, multi-program academic public web sites for better usability, unified information architecture, and distributed content management. Launched alumni extranet and e-learning platforms.

Memphis, Tn, Us

Managed multidisciplinary digital design and development staff and processes across multiple web-based marketing and technology projects for national and regional clients. Reorganized and expanded processes to improve quality of production outcomes through deeper planning and clearer communication.

Launched first digitally focused department for traditional marketing agency. Managed business plan, service development, and staffing for local and national digital marketing clients including FedEx, First Tennessee Bank, and Grizzlies basketball team.

New York, Ny, Us

Managed cross-disciplinary team of digital designers, information architects, and user interface developers for large e-commerce projects for Fortune 100 to 500 companies resulting in multi-million-dollar ROI and new revenue streams. Introduced user experience and usability practices within information architecture and design. Prototyped first generation of tracking global shipping for FedEx.com and designed GE's patent resale library.

Level 1 Training Certification, Ecotherapy

Advanced Training Certificate, Ecopsychology

Circular Economy Business Transformation, Business Administration And Management, General

Bachelor Of Arts, Political Science, Philosophy, French & Spanish

Masters, Sociology