General Manager
Greater Salt Lake City Area
Sales, Lead and Financial Management Responsibilities Include:Motivate, engage, and train Sales Representatives on the 1-800 Hansons sales system so that they are successful in pitching demonstrations and closing sales deals with prospective customers. Prepare and hold daily sales meeting in which sales concepts, metrics, and training on the 1-800 Hansons sales strategy are reviewed. Monitor the outcomes of individual Sales Representatives and provide additional support. Ensure maximum market penetration and lead generation within the Salt Lake market. Manage a Direct Marketing Manager and Direct Marketing Representatives, which includes holding daily meetings to assist with training, determining daily canvassing locations, and reviewing metrics and goals for obtaining leads. Manage an Events Manager. Working in conjunction with corporate Marketing, ensure maximum exposure for Hansons at events in the local market by providing guidance and assistance. Meet Net Promoter Score (NPS) goals by maintaining the highest levels of customer service for external customers. Work with Customer Relations to resolve customer relations concerns and ensure a five- star review at the end of the installation process. Meet financial goals of the satellite by ensuring that sales result in installed revenue. Maximize revenue and profitability by collecting on past due jobs and minimizing additional labor and reprocessing. Publish monthly performance scorecard against defined leads, sales, operations, and customer experience objectives. Drive timely and efficient completion of satellite processes and tasks to ensure order cycle times are minimized. Review, prioritize, schedule, and assign Measure Technicians to complete measures on new jobs. In conjunction with corporate Scheduling, ensure installers are utilized to their full capacity. Develop relationships with Installation Crews to ensure productive, high-quality work output.