Shilpa Darshini Email & Phone Number

Bengaluru, Karnataka

• Main point of contact for Horizontal India clients from inception to completion to deliver various digital transformation projects using the Sitecore platform.• Estimating, proposal creation, pursue new leads, creating proposals, SoW’s, revenue billing & forecast, contracts and payment schedules based on deliverables.• Scoping, planning, executing, Sitecore projects with the ability to manage multiple simultaneous projects in a matrix organizational structure.• Understanding the business of my clients, so I can help produce the transformational results they require.• Maintain and develop the client’s account and identify "add-on" sales opportunities.• Keeping key stakeholders updated on progress, weekly calls and regular face to face meetings, and managing client expectations.

Bangalore

• Provide end-to-end project lifecycle management and delivery of technical, bespoke, diverse and challenging projects (of all sizes!).• My role involves requirement elicitation and gathering, technical scoping, technical solution, hosting solutions, risk management, release and delivery management, budget and resource management. Solution-providing, client communications, stakeholder management and project documentation.• Work with Communisis Digital and their clients to define and agree project / service goals and deliverables.• Manage project teams and delivery teams of NET, PHP, HTML, JS developers and QA testers to ensure quality, performance optimization, security analysis, and threat assessments were carried out for all outgoing projects.• Review projects to ensure deliveries meet agreed milestones, time-frames and budgets, while issues and risks are identified and effectively mitigated; provide effective reports for Saggezza and Communisis Digital senior management.• Organising and leading client meetings and conference calls and delivering CMS trainings.• Liaise with IT teams involved in deployment of web applications and management of hosting infrastructure.

Bangalore

• Was responsible for overall delivery of web and mobile applications for Communisis Digital’s clients.• Managed and delivered projects for over 25 clients across various projects of all sizes delivering E-commerce applications, social networks, mobile applications, direct emailers, micro-sites and websites across PHP, .NET ecosystems using Sitefinity, WordPress, Magento, Drupal, Sitecore, SharePoint, Ektron, and Umbraco.• Provided leadership to development teams with the aim of ensuring high-quality and cost-effective deliveries.• Provided functional and technical guidance to clients, development and hosting infrastructure teams.• Performed regular project reviews and reported on performance against milestones, deliverables, budget and resources.• Conducted continuous reviews of internal as well as onsite / offshore account management and delivery processes to ensure effectiveness, implementing improvement measures periodically.

Bangalore

• Managed the requirements of a high revenue commercial account - Titan Company, through extensive follow-up procedures.• Was responsible for hand-holding clients journey in digital media and being able to partner with them in growing the role of Digital in marketing mix.• Was responsible for providing strategic direction to Creative Directors on the digital strategy and its linkage to the client’s overall brand and business goals.• Acted as the bridge (client to agency) and liaison with internal digital & creative teams and external third parties to specify requirements and assisting with the solution provision process.• Lead in assimilating client inputs and translating them into clear, actionable and inspiring briefs for the creative, media and tech teams.

Bengaluru Area, India

• Developed digital strategies for the clients - spanning from all their digital marketing requirements including websites, social media, email marketing, campaigns and promotions, mobile etc.• Managed designated projects/campaigns on a day-to-day basis ensuring that approveddesign and technical solutions were executed to the highest quality and within timelines

Bangalore

• Oversaw project planning, project execution, coordination delivery, release management etc. to ensure business needs are met within schedule & budget• Effectively communicated project expectations to team members and stakeholders in atimely and clear fashion• Worked with management & pre-sales team on project proposals, bids, contracts, estimates, and schedules

Bengaluru Area, India

• Provided courteous and professional customer service while exemplifying FedEx core values to all customer types• Handled incoming telephone calls, chats, letters and facsimiles requesting orders, providing price information, sharing product features and benefits, checking stock status information, assisting with change to orders, making account adjustments/updates and placing order cancellations, etc.• Evaluated and identified opportunities to drive process improvements that positively impact the customer’s experience around products, packaging, shipping, service or billing methods

Bachelor In Science, Bsc

Pre-University College