Shilpa Devi Email & Phone Number

The HR Service Delivery project at the organization is a transformative initiative that successfully enhanced the efficiency and effectiveness of HR operations. By leveraging ServiceNow's HRSD capabilities, created a centralized, user-friendly platform that improved employee experience and provided valuable insights for HR leadership.My involvement in this.

• Involved in ServiceNow upgrade activities.
• Implemented and configured ServiceNow HR Service Delivery (HRSD) module to streamline HR processes and enhance employee experience.
• Customized HR case management workflows, including onboarding and offboarding processes, to align with organizational needs and compliance standards.
• Provided user training and support to HR teams for the successful adoption of ServiceNow HRSD platform, resulting in increased efficiency and employee satisfaction.
• Successfully implemented and customized core ITSM modules including Incident Management, Problem Management, Change Management, and Service Request Management to streamline and automate IT service processes.
• Designed and implemented workflows to automate incident prioritization, assignment, and escalation processes, ensuring quick resolution of critical issues.

• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Created reports, Workflows, data imports for Incident, Problem, Service Request and Change ServiceNow modules.
• Setting up Change Management along with Advanced Risk Assessment Calculator.
• Have hands on Experience on Integrating ServiceNow with third party tools and Domain separations for the external users to raise incidents in SNOW.
• Involved in development of requirement integration components (SSO, LDAP, and SOAP).
• Facilitating ServiceNow Performance Analytics in delivering out-of-box services.

• Performed configurations and customizations of ServiceNow applications like, Service Catalog, Incident and Change. Involved in workaing and developing of Service Now Plugins and customizations.
• Customized Incident, Problem and Change forms of ServiceNow using UI Policies and Client Scripts.
• Implemented on Call Scheduling plugin and created Rota and rosters by the schedules provided by each operating support group.
• Implemented and configured ServiceNow HR Service Delivery (HRSD) module to streamline HR processes and enhance employee experience.
• Customized HR case management workflows, including onboarding and offboarding processes, to align with organizational needs and compliance standards.
• Provided user training and support to HR teams for the successful adoption of ServiceNow HRSD platform, resulting in increased efficiency and employee satisfaction.

• Worked with the team in Installation, Configuration, Administration, and Security of QlikSense
• Server, Publisher.
• Experienced in QlikSense Server and Publisher maintenance – Creating scheduled jobs for QVD extracts and report reloads.
• Manage security for all QlikSense applications and performance, availability security, and disaster recovery procedures.
• Administer, maintain, and utilize policies and procedures for ensuring the security and integrity of the software.
• Responsible for installation, configuration, and manage application software for the developer by creating a development, testing, and production environment.

• Analyzed business requirements, and prepared functional and design specifications.
• Created data mapping documents for the data files coming from multiple data vendors.
• Implemented Incremental load using insert, and update procedure techniques.
• Created procedures, and packages for data extraction, cleansing, and loading to final tables.
• Provided technical assistance by responding to Data inquiries and errors to the Business team.
• Monitored program performance after implementation in the production environment.