Shilpa C. Email & Phone Number

Calgary, Alberta, Canada

Demonstrating expert product knowledge (features, benefits, usage) and application techniques. In-depth understanding on service excellence and brand expectation on best-in-class service.Leading and driving the team to achieve store retail target by delivering outstanding customer service.Keeping track on Retail KPIs and prevailing market information.Responsible for monitoring daily, weekly, monthly operations at point of sale (POS) activities: - POS and Individual Sales Goal Setting.Following brand Recruitment procedures to recruit and loyalize customers.Responsible for new BA integration program. Motivate and coach team members.

Calgary, Alberta, Canada

Debriefing team on key objectives and deliverables; • Analyzing and coaching team on KPI reports; • Ensuring effective communication with team and store management; • Creating positive brand experience for all stakeholders; • Balancing time between administrative and customer service tasks.

Calgary, Canada Area

Opening and closing the store and performing various security procedures; such as ensuring the security alarm is armed; handling cash, and assuring that the store will be ready to be left until the next opening.Performing sales associate tasks like answering queries and responding to a customer’s concerns, assisting in sales.Maintaining the store’s visual merchandising standards by ensuring that all visual displays are properly installed and maintained.Organizing all the paperwork required for the start of the day, setting daily and individual goals.

Calgary, Canada Area

• Supporting team manager and performs management duties when manager is absent or out of office• Managing inventories and stock, including keeping detailed records of inventory use and sales, and advising management on ordering where necessary• Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks• Answering team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance• Communicating deadlines and sales goals to team members• Develops strategies to promote team member adherence to company regulations and performance goals• Assisting manager in team meetings to update members on best practices and continuing expectations• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines• Ensuring company brand materials and physical working spaces meet and exceed company presentation standards• Providing quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

Toronto, Canada Area

Greeting, registering, suggestively selling rooms, issuing room keys, assigning rooms to guests and setting wake up calls in efficient, warm and friendly manner.• Recording and communicating guest special requests and problems to appropriatedepartment and ensuring they are addressed in a timely and acceptable manner.• Answering inquiries pertaining to hotel services; registration of guests; and localattractions and provides travel directions.• Accurately computing bill, collecting payment, making change for guests and makesdeposits according to OPERA cash handling procedures.• Preparing for morning team- registration cards, settling the accounts, posting all charges.• Maintaining the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Toronto, Canada Area

• Worked out treatment plans according to the instructions of the physician who treated the patient• Evaluated the needs of patients and responded to each of them accordingly• Recorded patients’ medical history and kept data files• Completed RN-supervised practicum providing nursing care to patients with both acute and chronic mental health issues• Helped refine unit policies and procedures in the areas of suicide-watch procedures, safety methods, discharge planning and documentation.• Responded to volatile situations and violent outbreaks, earning the respect of team members for levelheaded and quick thinking to restore the safety and security of patients, staff and inmates.• Completed training in management of assaultive behaviors and psychotropic-medication administration.

Herndon, Va

• Analyze business operation processes and requirements; define system process functional requirements, data requirements and flows, service interfaces, and user interface requirements to meet the defined business requirements.• Compile important medical data through the use of computer-based applications and usually working full-time at health care agencies or hospitals gathering, compiling, modeling, validating and analyzing data needed by the company. • Review, analyze and analyze healthcare business systems and user needs.• Preparing and maintaining project plans and work breakdown structures.• Preparing briefing documents, reports, meeting agendas and presentations as directed.

New Delhi Area, India

• Treated patients in the emergency setting suffering from Heart Attacks, Strokes, Accidents and Burns. • Practiced various clinical procedures in surgical, gynecology, orthopedics, renal and hematology departments.• Gained experience in working with medical equipment such as defibrillators, ventilators

Bangalore, India

• Created work schedules and policies related to patient health. • Collaborated with a variety of interdisciplinary professionals to determine and provide the best possible care for patients• Established ethical standards, job performance benchmarks and developed new employee training. • Participated in resource allocation and quality improvement initiatives.

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