Shilpa Gomes Email & Phone Number

Melbourne, Victoria, Australia

• Responding to and triaging customers’ phone and email queries in relation to consulting services
• Providing clients with appropriate briefs, forms and flyers
• Preparing quotes for designated Consulting Services with Manager and stakeholder input as required
• Sourcing, allocating and briefing suitable consultants on consulting referrals and approved jobs
• Coordinating and managing logistics for designated Consulting Services jobs and projects, liaising with clients and consultants
• Sending applicable resources and materials to clients and consultants

Melbourne, Victoria, Australia

• Managing day to day inquiries from customers involving invoicing, reporting, marketing materials and changes to customer details and keeping CRMs informed. Being a primary point of contact for a small portfolio of.
• Providing sales coordination and administrative support to the Customer Relationship (CRM) team
• Assisting with updating and maintenance of our databases
• Triaging inbound calls related to customer enquiries
• Developing and maintaining effective communication networks and working relationships internally and externally.
• Managing customer onboarding

Melbourne, Victoria, Australia

• Helped highly sensitive clients facing various mental health issues by taking inbound calls from clients and connecting them with immediate assistance
• Helping several suicidal clients by showing empathy and swiftly escalating their needs to the services available
• Analysing client’s issues, noting down delicate details and logging them into the booking portal Phoenix, newly launched in August 2022
• Working through a complex system to map which counseling services are available, locking in time slots for the client’s appointments
• Sending precise details of the appointments to both the clients and counselors and helping them track consultations by sending timely invitations via Microsoft Teams
• Assisting the wider team to helping them clear the email appointment backlog before the end of a given week

Melbourne, Victoria, Australia

• Organized and prioritized work to complete assignments in a timely and efficient manner
• Scanned and organized documents online and offline
• Served as a friendly front office receptionist when required
• Arranged 300+ files and folders in an organized manner over few hours during a shift

• Attended in-bound and out-bound customer calls and effectively resolved client queries and complaints promptly adhering to banking standards
• Provided clients with exact, desired solutions and exceeded expectations
• Accelerated the client base by offering value added services
• Provided additional information to customers regarding the company offerings.
• Brought forth a strong understanding of banking processes and protocols
• Maintained accurate worklogs and important data sheets thus, worked to ensure the confidentiality and privacy of clients

• Worked to empower students on their journey to success by teaching French language and culture to students of all ages
• Exceeded their final learning objectives due to increase in academic performance and better grades
• Consistently received outstanding feedback and monitored student progress
• Monitored the progress of students and adjusted lesson plans when necessary
• Assisted students with various assignments and exam preparations
• Remained committed to helping students achieve growth and success.

Bachelor Of Arts - Ba, French Literature, A

Diploma In French Language (Delf) B2, French Language And Literature, A