Shilpa Satrasala Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Front line role for the Insurance business with responsibilities to lodge and process motor claims for multiple fleet companies; provide excellent customer service over the phone; administration and problem solving often requiring good communication skills; IT skills, with experience on FastTrack; ability to multitask; deal with conflicting priorities; and quickly learn new systems/processes.Responsibilities included -• Lodgement of claims for multiple fleet companies• Managing Novated & non-novated clients with different client cards & with different preferred and primary repairers• Hire car bookings & repairer allocation for claims lodged• Callbacks and email reminders for clients• Arranging tows for undriveable vehicles• Liaising with repairers for quotes & images• New repairer onboarding• Meeting set SLAs & targets• Liaising with multiple teams on the claims process• Handling commination with clients throughout the process• Managing booking amendments as per client requirements• Flagging exception cases to be raised with external insurers• Managing undriveables and total losses

Melbourne, Victoria, Australia

Front line role for the Insurance business with responsibilities to lodge and process motor claims; provide excellent customer service over the phone; administration and problem solving often requiring good communication skills; computer skills; ability to multitask; deal with conflicting priorities; and quickly learn new systems/processes.Responsibilities included -• Lodging and assessment of motor insurance claims from external stakeholders using systems like CFT and AI• Providing excellent customer service in a timely manner• Coordinate and process the lodgment of motor claims• Articulate and make professional written correspondences via email to stakeholders and third parties• Maintain and manage claims via the website• Solve problems and provide solutions where required• Liaise with brokers and repairers• In-depth knowledge of tow allocations and hire car bookings• Repair management skills• Training & cross skilling fellow team members• Processing invoices, quotes and images• Exposure to recovery and settlement process

Bangalore

Jupicons is an organized recruitment Services Company specialized on various skills and technologies across different business domains such as Content Management, Oracle, SAP, CRM, Mainframe, Data warehousing Microsoft Technologies, Sun Technologies, Infrastructure and Life-science Practice.As part of this role, my responsibilities were -• Recruitment of permanent IT professionals incorporating behavioral interviewing, documenting candidate profiles.• Assisting the senior manager in the implementation of new recruitment processes.• Always fulfilled up-to-date targets.• Responsible for two junior consultants.• Dealt with client requirements –major clients being Accenture, Cambridge solutions, ITC, Symphony etc.• Screening appropriate resumes and short listing the candidates from job portals and employment websites such as naukri.com, timesjobs.com, moster.com .• Making calls to the candidates and arranging the initial interviews.• Delegating work to the junior resources• Negotiating with the employees regarding the pay structure and the joining date if required.• Admin – Partially responsible of preparing invoices to the clients, maintaining the record of candidates placed.• Taking down detailed job briefs from the clients(job descriptions)• Assisting the senior manager in setting up team and individual targets.

Bangalore

Acumen is into Deputation and Direct hiring services. Acumen staffing services provide well-qualified, pre-screened and tested staff for your temporary staffing needs in both IT and Non-IT sectors.As a recruitment consultant, my responsibilities were -• Making calls to the candidates, and collecting essential details.• Collecting details from the clients through our account manager.• Placed candidates for call centers, BPO’s, front office, and big hotels.• Filed in candidate forms and assisted the candidates in their resume making.• Preparing timesheets and submitting them to our manager.I also got an opportunity to learn & work with various teams as part of the induction program.

Bangalore

Kalpavriksha Credit Souharda Co-op Ltd is a Co-operative bank, which is into loans and deposits on a small scale. As a graduate trainee, I got an insight into various accounting procedures, maintenance of cash flows and ledgers, day-book, classification and dealing with different kinds of cheques, handling customer queries, tracking of deposits and withdrawals online and admin activities.

Post Graduation Diploma In Business Administration, Human Resources Management

Bachelor Of Business Management, Accounting And Business/Management

Secondary Education