Shilpi Yadav Email and Phone Number

• Follow up with department heads on projects and tasks• Responsible for handling calls and emails on behalf of Senior Management• Coordinate and set up of Conference calls, board and management meetings & special events• Creating and maintaining Reports/Case study• Client Interaction, Online and Offline both while project co-ordination• Documentation and Filing of minutes of every meeting in a timely and structured manner• Managing day to day calendar for the Senior Management Team and ensuring the requirements for the meetings are taken care of.• Travel Arrangements• Responsible for providing superior administrative support to the Managing Director, including correspondence, legal documents, events/logistics coordination, inter departments coordination, communications and policy compliance

• Maintaining client’s profile. Creating, editing and doing Quality check on company’s existing profile• Ensuring all team members complete the mandatory trainings for smooth operations and consistency within organization• Guiding new joiners and helping them with system & procedures. Sharing Ideas & technique with team members• Generating MIS reports on Monthly/Weekly basis containing log, time sheet, productivity and errors• Responsible for scheduling Client Calls (UK & US), creating and ensuring timeline of BAU. Answerable to clients query pertaining to process• Worked on a Project themed “Process Improvement through Paper Saving” which was successful and helped me saving approx. 3000 papers in a month• Encouraging various employee engagement programs like birthday celebrations, festivals, team lunches, fun-Fridays etc. for employee satisfaction

Handling online queries for UK based Corporate clients & Travel Agents, related to their worldwide travel arrangements such as International & domestic Airline Tickets, Car Hire, Travel Insurance& Worldwide hotel reservations

• Joined as a team member of LCC (low cost carrier) process• Administrative Invoicing for Southwest Airline• Promoted as a temp trainer and trained batch successfully for the same process• Worked with PRDS (Preferred Rate Database Services) - US Business Travel• US based Airline’s contract for corporate, loading into Air check (tool)• Guiding new joiners and helping them with system & procedures• Sharing Ideas & technique with team members• Responsible and answerable to clients query pertaining to process