• Conducted competitive pricing research and analysis of over 100 products per week resulting in better pricing and lower returns of expired products• Uploaded pricing analysis to Shopify template that updated the company’s website• Partnered and with licensing authorities to ensure regulatory compliance in terms of expiration dates and any recall notices

CRM Implementations with Customer web portal• Managed and delivered user expectations, prepared test scripts, coordinated and conducted UAT sessions for new systems • Tested and supported Purchase Requisition System and Siebel Customer Relationship Management (CRM) during implementation • Responsible for reporting and creating dashboards for Global Service & Technical Services using SSR (SQL Server Reporting), Oracle BI, Power Pivot and Excel• Managed process for Customer Web Portal that involved over100 Share Point based registration approvals, and access for software and documentation based on customer's entitlements track issues, enhancements and approval for go-live while working with development team

Initially part of Strategic services, then Professional Services• Initially part of Strategic services, then as part of Professional Technical Services team, assessed customer implementation needs, mapped those needs to the NetSuite application, then developed and delivered the necessary configurations to achieve on-time, on-budget solutions• Responsible for design and code development, project prototypes, deployment, client demos and test program modules to validate all project specifications were met• Created, executed and documented tests of technical, functional and user interface performance

Part of Merchant ServicesContracted by Kelly IT Resources