Specialty benefits comprises of multiple business such as dental , vision, financial protection, hearing, diversified market and stop-loss within the Ancillary and Individual arm of United Healthcare. The capability delivery team serves as the centralized point of contact for Specialty benefits business leaders and the engineering teams. As the director for capability delivery, accountable for capital management, capability enablement and program management for Specialty benefits. Enabled strategy formulation, investment planning and strategy execution for the business. Matured the product management practice to ensure investments align with overall business strategy and enable the expected business outcome. Led capital management process which included intake of capital ideas, business case preparation, budgeting, forecasting, and annual capital planning. Accountable for idea intake through Product Management Council, prioritization of the idea for execution, and implementation of the business idea through capability delivery.  Led a team of business delivery leads, business architect and product owners to manage key initiatives across the Specialty business. Partnered with architects and engineering teams to deliver business capability.  Enabled business architecture competency within Specialty and established Center of Excellence for business architecture. Mentored teams to become effective product owners, enabled agile transformation and established best practices for effective product delivery. Streamlined processes and enabled a culture for continuous learning and improvement.

Instrumental in multi-year roadmap planning for eligibility and bringing diverse set of stakeholders to common ground.Collaborated with various leaders to conceptualize product delivery model for enrollment and eligibility.Provide leadership to team of Scrum Masters/RTE, Quality Engineers, Solution Analysts and Product Owners in ensuring business goals are met.Responsible for ensuring timely project delivery, solution design and quality across the Eligibility domain servicing multiple business segments.Involved in financial planning and budgeting across the portfolio.Drove planning and delivery for modernization EEMS platform and engaged in discussions for enterprise eligibility platform.Led engagement discussions and demos for new business segment to be on boarded on the modernized EEMS Platform Provided thought leadership for cost framework for budgeting and planning for program cost on multiple initiativesDeveloped communication channels for key stakeholders in Executive Steering Committee reportingLiaison with technical architects on upgrades and adoption of newer technologies to enhance performance and scalability.

As part of the leadership team for EEMS C&S Program, managed a team of scrum masters, solution analyst and quality engineers to migrate the community and state enrollment platform from CSP Facets onto EEMS. • Managed a team of solution analysts to architect and develop solutions to complex business problems across the eligibility domain impacting Electronic Eligibility Enrollment System (EEMS). • Led the integration of EEMS with Medicare& Retiree and Community and State application for processing Duals and Medicaid state enrollment. • Worked with program managers for roadmap planning and budget forecasting for future migration • Led the backlog creation and grooming process with Product Owners and SMEs from business • Provided oversight to various projects in the Medicare and Retiree business segment managing solution architecture for key programs such as Medicare 2020, MACRA and Enhancements for Group Retiree.• Managed the solution architecture for 834 Eligibility Automation to enable PRIME to accept EDI for new business enrollments.• Closely worked with front office team to manage project intake, estimation and scheduling.• Liaison with technical architects on upgrades and adoption of newer technologies to enhance performance and scalability.• Worked closely with RTEs, Scrum Masters, Coaches and Product Owners to enable agile adoption and transformation on EEMS.• Led creation of feature templates, standard PI calendar, estimation framework and PMCs to stream line agile delivery.• Streamlined project estimation process for waterfall and agile delivery model.

• Worked closely with Engagement Managers and Project Managers to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and upselling towards getting new businesses.• Managed multiple client projects in the following areas (team size of 40+ FTEs): Building data warehouse using data from disparate sources Creation of analytical reports for executives Migration of data from legacy system to Amazon Cloud environment Providing production support post the deployment • Collaborated with customer operations, application sustainment support and other IT/Ops groups, to ensure timely production issue resolution and escalation management.• Assisted the teams in getting accustomed to Agile methodology by supporting them in their sprint planning and review sessions.• Managed stakeholder expectations through regular client interactions and status reporting.• Managed the Delivery Excellence area to identify gaps in delivery processes and implement enhancements to bridge those gaps. • Proactively worked with functional leaders and facilitated improvements through structured methodology (using Six Sigma Principles) and project management.• Led the Operational Effectiveness Program for standardization and continuous improvement across various operational activities in the organization.

• Collaborated with business groups to understand business requirements through interview/JAD sessions to develop system specifications for Consumer Portal.• Liaison with Solution Architects/Development to ensure that functional design accomplishes approved business requirements.• Collaborated with the teams that designed the solution for enterprise claim repository to reduce redundancy/footprints of claims across multiple applications.• Part of team to develop the migration roadmap of EDI format upgrade for healthcare (5010) which impacted over 50 applications.• Followed the DMAIC model to improve the change management process to have better control over project cost and schedule. • Provided technical leadership for various projects.

• Worked primarily in development role with stress on re-architecture and development of repeatable solution/solution accelerators.• Developed a J2EE solution to streamline BT mail provisioning system.• As part of the Center of Excellence (COE), developed multiple solutions for implementation across organization and customer base.• Part of team to create proposal and respond to RFPs.