Shilpy Arora Email & Phone Number

Southborough, Ma, Us

• Oversee end-to-end CRM migration from legacy systems to Salesforce CPQ, ensuring seamless datatransfer and minimal disruption to business operations.• Collaborate with cross-functional teams, including sales, finance and IT to gather requirements, setproject scope, and define goals for successful Salesforce CPQ implementation.• Develop and maintain detailed project plans, including timelines, resources, and budget allocation, totrack progress and ensure on-time, within-budget delivery.• Lead user acceptance testing (UAT) to validate CRM migration and Salesforce CPQ implementation,addressing any issues and ensuring a high-quality end product.

Mountain View, Ca, Us

● Chosen to lead and manage Ads teams located both onsite and offshore through the entire project lifecycle of large-scale operation projects, coordinating with various product and development teams to ensure all deliverables are met in a timely manner. ● Performed migration from Google Docs to internal web OKRs tracking system.● Work closely with Technical/Product/Project leadership and align project priorities and schedules.● Provide updated status reporting and executive level reporting as necessary for critical projects, delivering regular updates to all stakeholders. ● Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.● Engaged with multiple different points of contacts ranging from Managers to IT professionals to help resolve any Google Ads related questions including technical implementations of tagging solutions.

Fremont, California, Us

● Worked cross functionally across all organizations within Fremont Bank to enhance the systems and tools used internally to improve the processes. ● Performed tasks central to program progress, including scheduling, budgeting and accounting and resource management.● Communicated progress and problems to upper management via presentations.

Bloomfield, Ct, Us

● Achieved a high level of productivity, increased security and lower cost of operations of client’s organization by redesigning their infrastructure system and installing newer multifunctional machines.● Performed project leadership functions, such as preparing project plans, specifying release candidates, monitoring and reporting on project progress, highlighting risks against the plan and desired solution, and mentoring team members. ● Communicated frequently with all project stakeholders to provide project status, risk analysis, technical recommendations and resource constraints that may impact strategic direction.● Translated business requirements into traceable matrix and use matrix to support application development requests. ● Generate data models and dashboards for demand forecasts, financial sustainability and operations planning; which translated into product roadmaps, new initiatives and investment strategy.

Ch

● Trained department in new computer software programs during implementation and refresher training as needed.● Supported sales reps and managers by providing information on various programs and making adjustments to accounts as needed. ● Actively listened to the clients needs and recommended products to meet their requirements.● Handled and researched escalated issues requiring supervisory intervention to the customer satisfaction in a timely manner.