Shilpy Arora Email & Phone Number

Southborough, MA, US

• Oversee end-to-end CRM migration from legacy systems to Salesforce CPQ, ensuring seamless datatransfer and minimal disruption to business operations.
• Collaborate with cross-functional teams, including sales, finance and IT to gather requirements, setproject scope, and define goals for successful Salesforce CPQ implementation.
• Develop and maintain detailed project plans, including timelines, resources, and budget allocation, totrack progress and ensure on-time, within-budget delivery.
• Lead user acceptance testing (UAT) to validate CRM migration and Salesforce CPQ implementation,addressing any issues and ensuring a high-quality end product.

Mountain View, CA, US

• Chosen to lead and manage Ads teams located both onsite and offshore through the entire project lifecycle of large-scale operation projects, coordinating with various product and development teams to ensure all.
• Performed migration from Google Docs to internal web OKRs tracking system.
• Work closely with Technical/Product/Project leadership and align project priorities and schedules.
• Provide updated status reporting and executive level reporting as necessary for critical projects, delivering regular updates to all stakeholders.
• Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
• Engaged with multiple different points of contacts ranging from Managers to IT professionals to help resolve any Google Ads related questions including technical implementations of tagging solutions.

Fremont, California, US

• Worked cross functionally across all organizations within Fremont Bank to enhance the systems and tools used internally to improve the processes.
• Performed tasks central to program progress, including scheduling, budgeting and accounting and resource management.
• Communicated progress and problems to upper management via presentations.

Bloomfield, CT, US

• Achieved a high level of productivity, increased security and lower cost of operations of client’s organization by redesigning their infrastructure system and installing newer multifunctional machines.
• Performed project leadership functions, such as preparing project plans, specifying release candidates, monitoring and reporting on project progress, highlighting risks against the plan and desired solution, and.
• Communicated frequently with all project stakeholders to provide project status, risk analysis, technical recommendations and resource constraints that may impact strategic direction.
• Translated business requirements into traceable matrix and use matrix to support application development requests.
• Generate data models and dashboards for demand forecasts, financial sustainability and operations planning; which translated into product roadmaps, new initiatives and investment strategy.

CH

• Trained department in new computer software programs during implementation and refresher training as needed.
• Supported sales reps and managers by providing information on various programs and making adjustments to accounts as needed.
• Actively listened to the clients needs and recommended products to meet their requirements.
• Handled and researched escalated issues requiring supervisory intervention to the customer satisfaction in a timely manner.