Shilpy Chawla Email & Phone Number

With close to 4 years of management experience at Gigamon, I’ve had the opportunity to lead teams and manage critical operational metrics, including SLAs and time-to-resolution. My role involves overseeing team performance, handling customer escalations, and ensuring that our service delivery exceeds expectations. I’ve spent 1 year as a team lead and 3 years as a manager, focused on driving efficiency and improving processes to deliver outstanding results.Before transitioning to management, I gained deep technical expertise working in Gigamon’s technical support division. Since 2016, I’ve worked across various levels of support, honing my skills in troubleshooting and resolving complex issues related to Gigamon’s core technologies. This combination of technical and managerial experience allows me to effectively bridge the gap between customer needs and operational execution.Prior to Gigamon I have over 7 years of experience in Technical support Engineer working in Layer 2 and Layer 3 technologies.• Good knowledge of TCP/IP Protocol suites and OSI layers.• Good knowledge of Ethernet and TCP/IP Protocol suites with packet forwarding on layer 2 and layer 3.• Excellent knowledge on layer 2 Switching (VLAN and Spanning tree) and layer 3 routing protocols specially OSPF.

Listed skills include Unix, Sql, Requirements Analysis, Linux, and 10 others.