Shimaa Ali Email and Phone Number

Handled incoming customer calls using a variety of contact center technologies and telephony platforms.Assisted customers with account-related issues, billing inquiries, and technical support.Addressing customer queries, complaints, and concerns in a professional manner ensured resolution and customer satisfaction.Provided information about different postpaid plans, features, and pricing options to help customers choose the best plan for their needs.Recognized opportunities to up-sell and cross-sell to customers by developing firstclass customer relationships.I rotated for 4 months in the marketing departments to communicate with customers, gauge their feedback, and measure customer satisfaction levels with the services to help in continuous service improvement.Answered 60 calls per shift exceeding call target volume by 20%.

Addressed inquiries related to dental services, appointment availability, treatment options, and pricing.•Assisted patients with scheduling appointments, rescheduling, and cancellations based on their preferences and availability.