Shimaa Farouk Email & Phone Number

Riyadh, Saudi Arabia

As a Senior Zoho Implementer at Bevatel Company, I lead the implementation, customization, and optimization of Zoho applications to meet the specific needs of our clients. My key responsibilities include:1. Leading the configuration and customization of Zoho applications (CRM, Desk, Books, Inventory, etc.), ensuring they align with client business processes.2. Designing and implementing workflows, automation, and custom functions using Deluge scripting.3. Managing integrations between Zoho apps and third-party systems through Zoho Flow and APIs.4. Collaborating with clients to gather detailed requirements and provide expert guidance on best practices.5.Conducting in-depth training and support sessions for users to ensure successful adoption of Zoho solutions.6. Overseeing testing, quality assurance, and troubleshooting to ensure flawless implementation and client satisfaction.7. Mentoring junior implementers and ensuring the smooth execution of projects from start to finish.

Riyadh, Saudi Arabia

Responsible for leading the implementation of Zoho solutions at Bevatel. This role involves conducting thorough analysis of the company's needs, customizing and configuring Zoho applications such as Zoho CRM, Zoho Desk, and Zoho Books to align with business processes, and managing seamless integration with existing systems. I oversee the entire implementation lifecycle, including data migration, user training, and post-implementation support, ensuring that Zoho tools are fully leveraged to enhance operational efficiency and meet the strategic objectives of the company.

Riyadh, Saudi Arabia

As the Zoho Implementation Team Leader at Salasel Company, I oversee a dedicated team of Zoho specialists focused on delivering tailored solutions for our clients. My role involves managing the entire implementation process, from initial consultation to final deployment, ensuring seamless integration of Zoho applications like Zoho CRM, Zoho Recruit, Zoho Books, Zoho Inventory, and more, based on customer needs.Key Responsibilities:1. Leading the implementation team in customizing and deploying Zoho products for various industries.2. Collaborating closely with clients to understand their business processes and design solutions that enhance efficiency.3. Overseeing project timelines, coordinating with clients, and ensuring timely delivery of high-quality solutions.4. Providing training and support to clients for smooth adoption of the implemented systems.5. Managing post-implementation support and continuous optimization to enhance system performance.

Alexandria, Egypt

As a Zoho Implementation Specialist, my primary responsibility will be to streamline and optimize business processes by effectively implementing Zoho applications. work closely with clients to understand their specific requirements and configure Zoho ERP solutions to meet their unique business needs. my role requires a deep understanding of Zoho applications such as Zoho CRM, Zoho People, Zoho Books, and others, along with the ability to customize and integrate these applications seamlessly.Responsibilities: 1. Consult with clients to understand their business processes and needs, identify gaps and potential improvements, and translate these into technical requirements for Zoho implementation.2. Design & configure Zoho applications based on client needs3. Implement & configure Zoho solutions based on client needs4. Develop & execute implementation plans, considering timelines, resources & client expectations5. Conduct user training & troubleshoot technical issues6. Collaborate with teams such as development, Account Managers & Zoho Support teams, to deliver integrated solutions.7. Continuously monitor and evaluate implementation progress, conduct post-implementation reviews & provide ongoing support

Alexandria, Egypt

Responsibilities: 1. In my role on the digital transformation project for the Egyptian Awqaf Authority, I focused on providing comprehensive support for the ERP system.2. This involved not only technical assistance but also training sessions tailored to equip employees with the necessary skills to effectively utilize the ERP system.3. Additionally, I played a key role in maintaining and supporting the network infrastructure, ensuring smooth operation of devices and Windows servers.4. My responsibilities encompassed a holistic approach to IT support, aimed at enhancing efficiency and facilitating the organization's transition towards digitalization.5. Through these efforts, I contributed to the modernization and optimization of operations within the Egyptian Awqaf Authority.

Bachelor'S Degree, Computer Science

I possess a Bachelor's degree in Computer Science, reflecting a comprehensive grasp of key areas such as programming, algorithms.

Training, Android Development

This intensive course equipped me with comprehensive knowledge and practical skills in Android app development. The training covered.