• Ensure that internal and external regulatory requirements are met by following all procedures.• Performs a variety of service activities to all customers across multiple propositions through the phone or internet channel.• Ensures compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations.• Provide basic operational support to the business as required.• Support RFI cases independently and efficiently.• Adherence to documented policies and procedures. Customer Due Diligence Voice Analyst at HSBC GSCResponsibilities:• payment screening and swift code analysis • Provide periodic MIs of targets and teams performance.• Ensures that customers’ KYC are up to date.• Get the required clarifications regarding maintaining accounts, SOW and SOF.• Educate customers about the importance of KYC and how it affects their accounts usage.• Educate customers about using account tools alongside with the implemented regulatory measurements.• Educate the customers about digital tools and suitable solutions to comply their KYC requirements.

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