Shimon Perry work email
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Passionate about customer success and revenue growth, I specialize in enabling clients to achieve their goals and drive value across diverse verticals including SaaS, Gaming, MarTech, e-commerce, and Health Tech. With over 10 years of experience, I’ve built scalable customer success teams and optimized customer journeys to enhance client satisfaction and retention.* Solving complex business challenges: Expert in leveraging emerging technologies, including AI and automation, to address critical operational and customer challenges.* Building and leading high-performing teams: Proven track record in scaling and optimizing global Customer Success, Account Management, and support teams to ensure service excellence.* Customer journey optimization: Identify operational gaps, design client journeys, and develop playbooks that streamline onboarding, adoption, and engagement.* KPI development and tracking: Skilled in defining, setting, and tracking key performance indicators (KPIs) to drive both customer success and operational efficiencies.* Revenue growth leadership: I’ve driven double-digit growth by cultivating deep customer relationships, aligning cross-functional teams, and delivering tailored solutions.Key Achievements:* Built and led scalable, high-impact customer success organizations from the ground up.* Successfully led global cross-functional Success teams focused on performance improvement, customer engagement, and retention.* Enabled enterprise-level clients to efficiently integrate SaaS platforms, reducing time-to-value.* Partnered with C-level executives to streamline operations and drive customer retention and lifetime value.Skills:Customer Success Leadership | Team Development, Mentoring, and Global Enablement | Strategic Consulting & Product Roadmap | Customer Journey Mapping | Voice of the Customer | GTM Strategy | Contract Management & Negotiation | SaaS, AdTech, and eCommerce Platforms | AI Solutions for Business Optimization | Process Improvement | Client Retention | Growth Strategy | Thought Leadership | Strong Decision Making, Prioritization, and Problem-Solving | Cross-Functional Team Leadership | Global Enablement | P&L Management, Budget Forecasting, and Oversight | Mobile Gaming | Process design and management | Business Development | Strategic Consulting & Product Roadmap Positioning | Account Management Leadership | Lead Team Collaboration, Leadership Development | Voice of the Customer | Growth Strategy | Customer Success Management | KPI Setting and Reporting | Data Analysis | Project Management
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Adjunct ProfessorQueens CollegeNew York, United States
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Adjunct ProfessorYeshiva UniversityNew York, United States -
Customer Success & Support Leadership RolesVarious Companies (Dot Compliance, Clinii, Lavaa) 2023 - PresentLeading customer success, support, and account management initiatives for top SaaS platforms. Focused on strategy, optimizing utilization, and fostering strong relationships with strategic clients, resulting in consecutive quarter-over-quarter double-digit revenue growth.* Built and led global post-sales teams, guiding the hiring, coaching, and leadership development of Success Managers, Team Leads, and Support Professionals. * Streamlined time-to-value by 25% and transformed client journeys through data-driven and feedback-based improvements. Increased client satisfaction and reduced resource utilization by 40%.* Established best practices and streamlined processes, significantly improving operational efficiency.* Leveraged AI tools to optimize workflows, automate decision-making, and improve customer outcomes.
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Head Of Client SuccessFeedvisor 2022 - 2023New York, Ny, Us* Directed the post-sales organization. In charge of hiring, coaching, and managing a team of Success and technical onboarding directors.* Spearheaded the shift toward product-led offerings, optimizing resource utilization by 20% with strategic, cross-team alignment and streamlined execution.* Enhanced onboarding strategy to reduce time-to-value, driving a 20% increase in trial conversions and leading to 30% faster onboarding.* Monitored online review channels (G2 and TrustPilot), and ensured a positive customer experience.* Established an enablement and mentoring practice that accelerated team readiness and engagement. -
Vp Global Client Success & SupportSellics (Merged With Perpetua) 2019 - 2022* Led customer success and support teams globally. In charge of hiring and managing a team of Success directors, managers, and support teams. Grew the team by 40% in a year.* Expanded relationships with key strategic clients focusing on value and growth plans, resulting in the successful renewal of all key partnerships, paving the way for the merger with Ascential’s Perpetua.* Developed process and KPIs-based CS methodologies to support dedicated and one-to-many services. Led the design of learning programs and created Sellics University.* Optimized clients’ journeys and defined support levels, leading to a +90% confidence score.* Implemented new product-led processes, playbooks, and impact measurement cadence. Drovecollaboration with product and sales teams to understand clients’ needs better, leading to +30% savings in time-to-onboard with +90% client satisfaction. -
Principal ConsultantSp Media Consulting 2016 - 2019* Assisted startup clients with designing product roadmaps and client experience strategies.* Designed & hands-on developed client, product, and sales enablement projects (Outbrain).* Built client & leadership learning/certification paths for Outbrain’s clients based on rolesand needs. Defined KPIs, measured results, improved processes, and scaled onboard training.
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Director, Customer Success, SocialKenshoo 2013 - 2015Managed strategic post-launch partnerships with enterprise & agency clients. Built C-level relationships.• Deeply understood clients’ goals & readiness and developed account plans that supported triple revenue growth.• Drove customers’ adoption, retention, renewal and new upsells. Among enterprise Clients: Sears, Disney, Despegar, Skyscanner and Zappos.• Analyzed client data and collaborated with global product and CX teams to draw insights and deliver optimized results. • Recruited, managed and mentored a global team of 28 account directors, success managers and remote tech account managers. Hired and trained new geo leadership, streamlining local decision making and escalations, leading to substantial improvement in customer onboarding and satisfaction.• Redesigned new data-driven client evaluation process leading to actionable efficiencies in client risk assessment. -
Director, Business Development - PartnershipsYoudagames Jan 2011 - Sep 2013• Led distribution partnerships with channel publishers & developers. Negotiated social & mobile content distribution agreements with publishers, leading to new deals with 888, BigFish Games, G5, and Miniclip.• Orchestrated change management strategy and operations. Managed project to onboard mobile and social gaming technologies. Worked cross-functionally and with outside vendors to mitigate risk. -
Managing DirectorMassive Media Dec 2010 - Jan 2012Ghent, Oost-Vlaanderen, Be• P&L responsibility for building, operating and achieving revenue goals of a new online gaming site by Netlog.• Negotiated partnerships and Ad/content agreements with vendors and payment providers.• Recruited & managed an operational team of 15 client success managers, developers, and marketing campaign managers. -
Director Of Business Development And Account Management (Developer Relations)Oberon Media/ Iplay Oct 2006 - Dec 2010New York, Ny, Us• Led strategic partnerships with channel publishers, e-commerce sites and App developers. Managed C-level relationships.• Recruited and led a team of 5 global Relations Managers (US, EU and APAC), building relationships & game integration strategy with 400+ developer vendors and content publishers.• Developed proposals and negotiated agreements with AT&T, AARP and Double Down Casino that led to the implementation of leading gaming content into the iPlay platform and secured revenue stream of over $2M annually. -
Account ManagerOberon Media/ Iplay Oct 2006 - May 2009New York, Ny, UsLed Oberon’s 3rd party content sourcing and developer relations team. Recruited and led a team of 5 global Developer Relations Managers, building relationships & game integration process with 400+ content publishers. Led the agreements and implementation of leading gaming content into the iPlay platform. Strategically provided distribution across large publisher sites and introduced high content and Ad revenue to iPlay.
Shimon Perry Skills
Shimon Perry Education Details
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New York Institute Of TechnologyManagement (Honors) -
Baruch CollegeInternational Marketing
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Ort CollegesComputer Hardware Engineering
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MahatTech Training
Frequently Asked Questions about Shimon Perry
What company does Shimon Perry work for?
Shimon Perry works for Queens College
What is Shimon Perry's role at the current company?
Shimon Perry's current role is Adjunct Professor.
What is Shimon Perry's email address?
Shimon Perry's email address is sh****@****hoo.com
What is Shimon Perry's direct phone number?
Shimon Perry's direct phone number is -
What schools did Shimon Perry attend?
Shimon Perry attended New York Institute Of Technology, Baruch College, Ort Colleges, Mahat.
What skills is Shimon Perry known for?
Shimon Perry has skills like Business Development, Strategic Partnerships, Contract Negotiation, Business Strategy, Digital Media, Team Leadership, Cross Functional Team Leadership, Mentoring, Social Media, Online Gaming, Mobile Applications, Product Management.
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