Lead - Marketing & Operations
Current
Trivandrum, Kerala, India
- Developed CRM systems, chat support tools, call management solutions, automations, workflow designs and integrations between all the systems to enhance organizational efficiency.- Set sales targets, crafted strategies, delivered pitches, and managed closures.- Nurtured customer relationships, engaged in account management, and created performance trackers to manage and monitor employee productivity.- Executed comprehensive marketing campaigns, from strategy planning to implementation.- Generated leads, managed content creation, and provided creative support for campaigns.- Created revenue plans and monthly projections.- Focused on building skills, experience, and opportunities for users through memberships, courses, events, tech talks, talent solutions, internships, and challenges.- Planned resource utilization and estimation.- Make sales calls for conversions and also for better understanding of the customer perspective towards the product and share the learnings with the product team- Created systems to track and manage sales