Shin Koo Email & Phone Number

Chantilly, Va, Us

Arlington, Virginia, United States

• Managed a team of seven Business and Data analysts• Introduced Agile Transformation to IT Division and trained the team to adopt it• Established standards and processes, including change management, communication and training plans for the newly established PMO• Streamlined business processes and workflows to improve responsiveness to production issues; Coached the team for continuous process improvement• Led IT Division to standardize project management methodologies and tools• Managed vendor life cycle activities, including selection, contract, performance and enforcement at the business unit level• Oversaw all activities related to the integration of both external/member facing and internal/non-member facing applications and exchange of data from the organization’s information system• Partnered with vendors to implement simple, innovative application solutions to solve complicated business problems• Led business requirements and implementations for several new/updated core applications• Created, maintained and monitored project plans, including scopes, deliverables, timelines and risk mitigation• Collaborated with the team and leadership to align resource and project delivery with organizational goals and objectives• Managed the communication plan and escalating critical issues or concerns in a timely manner to Senior Leadership• Facilitated weekly meetings with Senior Executives to review IT projects and production issues

• Played a key role as Lead Consultant for Ginnie Mae’s new MISMO Standard Adoption• implementation• Mapped Ginnie Mae’s data to MISMO standards• Audited Ginnie Mae’s Business Rules/Business Requirements and identified over 200• changes to mitigate risks and improve business processes

Herndon, Virginia

Managed a team of business analysts and proxy product owners who serve as a liaison between the business and IT to ensure that business requirements are clearly prioritized, defined, and well understood.● Managed funding and resource allocation planning for a $6M department budget.● Oversaw team activities in conducting business requirements/user story analysis for changes in mortgage products to ensure that they tell a great story.● Continually defined best practices for BAs to enhance their skills and retain consistent corporate quality and standard.● Served as liaison between executive management and business analysts to ensure that all project deliverables were met on time. ● Reported project status and critical issues along with proposed solutions to senior management, and drove solutions to completion.● Worked closely with product owners on finding right solutions for problems and to provide insights about business processes and customer/end user needs. Often played Product Owners’ roles during their absence to keep the projects moving.● Built trust and strong partnerships with key stakeholders by regularly collecting feedback on their experience with the team, and implementing changes to improve customer satisfaction.● Provided Subject Matter Expertise on required system changes for new products or product enhancements to product owners and senior management teams.● Supported business requirements/user stories for the Single Security initiative to capture data quality, data transmission method, exception reports, and exception handling guidelines.● Facilitated product demos to end users and ensured their satisfaction for the Single Security project.

Herndon, Virginia

Managed multiple projects as the Lead Business Analyst, including but not limited to project planning, implementation, and tracking. ● Served as Subject Matter Expert in Securitization/Acquisition process for Common Securitization Platform integration (CSPi) program for a year in 2013/2014, working closely with external consultants in developing business requirements and business process flows. SHIN Y. KOO PAGE TWO● Led data mapping by partnering with the Enterprise Data team for CSPi.● Performed as Lead Business Analyst, a critical role in implementing major government regulatory mandated projects such as Home Affordable Refinance Program (HARP) and Uniform Mortgage Data Program (UMDP).● Created business requirements related to Acquisition and Pricing for HARP.● Supported Uniform Loan Delivery Dataset Phase 1 (new delivery method) as Lead Business Analyst covering from data specification to file submission for lenders. ● Collaborated closely with lenders to understand their pain points and desired enhancements when creating requirements to enhance customer experience.● Triaged pre-implementation issues related to data and loan eligibility requirements with IT and internal/external customers.● Performed as the Project Manager for Acquisition including managing prioritization of stakeholder requests, planning and managing project timeliness, including tracking milestones, and organizing and leading the projects.● Identified, prioritized, tracked, and drove timely resolution of project issues/risks.● Reported project progress to project team and management.● Identified system/operational impacts and provided LOEs to the sponsors of new initiatives.● Facilitated working sessions with stakeholders and documented business requirements.● Provided overview and training on newly implemented projects to Acquisition staff.

Washington D.C. Metro Area

Led all efforts in developing and executing bids for the Bulk Transaction department, including bid strategies. ● Priced bulk deals/bids for whole loans and MBS.● Analyzed all aspects, including credit risk, of the bulk transaction to create a balanced recommendation on the deal.● Identified bid strategies and alternative deal structures to drive deals to closure.● Worked closely with customer account teams to establish a broad understanding of customer issues, strategy and objectives.● Developed in-depth knowledge of all factors that influence the deal process, such as credit guidelines, credit enhancement, charter issues, operations considerations, remittance structures, cash pricing, capital markets, predatory lending issues.

B.A. Psychology

Master Of Education - Med, Special Education And Teaching