Brian Shin Email & Phone Number

Chicago, IL, US

Virginia Beach, Virginia, US

-Boosted daily occupancy rates from 50% to 80%, contributing to approximately $1 million in additional ARR-Ensure compliance with government protocols and standard operating procedures across maintenance, front desk, and housekeeping departments -Improved guest satisfaction ratings from 80% to 92% over a sixteen month period based on guest surveys-Manage.

Chicago, Illinois, US

-Increased daily occupancy rate from 35% to 78% over a one year period -Created and executed plan for July 2021 ransomware attack maintaining 95% occupancy and monthly profit-Took charge as the point of contact for OPERA, our Property Management System, overseeing the migration from On-Premises to Cloud following the compromise of internal Opera.

San Francisco, CA, US

-Served as the primary point of contact for VIPs, including senators and government officials, delivering a personalized and outstanding customer experience -Ensured the Front Desk team consistently achieved monthly rewards sign-up targets and maintained a guest satisfaction score above 90%-Collaborated with the banquet manager to schedule and coordinate.

Chicago, US

Received Employee of the Year recognition out of ~10,000 employees for adaptability and exceptional guest servicePromoted to supervisor within one quarter of joining as a front desk associate after being awarded "Employee of the Month" multiple times and recognized for outstanding performance in Hyatt surveys including positive guest feedback Assisted in.

Okemos, MI, US

-Managed operations across 20 stores, sustaining year-over-year growth resulting in more than a 200% increase in revenue-Rolled out Wireless Standard POS System for Lake County territory with optimized workflows and menu structures, assigned permissions, and data analytics -Led, trained, and organized a team of field sales personnel to meet revenue targets.