Hemant Shinde Email & Phone Number

Mumbai Area, India

• Managing IT Infrastructure & Operations for Mauj Mobile.• Understanding Business requirements and proposing an IT solution respecting budget and time constraints.• Architecture Planning, Service Improvement, Licensing & Compliance Management.• IT Asset Standardization, Service Procurement, Service Renewal, Automation,• Implementing Best Practices, IT Policies, Backup Plans.• Implementing various Technologies as per Business needs.• Evaluating and Concluding on the POC, Hardware & Software Technology.• Project, Vendor, Budgeting, Procurement & Cost Management.• Managing Google Apps for Work, AWS, Cloud Services, VMware, Scripting, Firewall, Linux / Windows Server, AD, DNS, DHCP, WDS, NAS, MySQL and Business Critical Data.• Managing Network Architecture with HA, Network Security, VPN Services, • Managing Symantec Backup Exec 12.5 & Symantec Endpoint Protection Manager• Following Incident, Problem & Change Management Process as per ITIL• Supervising Team of engineers with daily calls.• Providing professional and exceptional customer service to all end users

Mumbai Area, India

• Managing IT Infrastructure & Operations for HT Media South & West region.• Attending IT Operations meetings for smooth operations all over PAN India• Following Incident / Problem & Change Management Process as per ITIL• Managing POC, administrating/evaluating and giving feedback post discussion with internal team for its closure.• Managing BlackBerry users and related issues.• Managing Microsoft Cloud services for exchange client, raising tickets if any, and closing them as per priority with regular follow-up.• Managing as well Mentoring Team of engineers with daily calls.• Checking daily call reports from helpdesk, reducing daily calls by taking appropriate measures and closing pending calls with regular follow-up with vendors.• Monitoring & resolving Network links related issues, configuring routers, adding routes, designing network diagrams when require.• Maintaining all documents of known errors, End-users assistance, Technical documentation/SOPs of daily and installation process, vendor management.• Active Directory User Administration • Managing File Server’s, Ensuring backup of business critical data on server.• Weekly updates and maintenance on servers (IBM, Dell)• Managing Symantec Endpoint Protection Manager Console 12.1/11.0

Mumbai Area, India

• Managing / Implementing HP Flat, Blade Servers with ILO Configuration• Installing Windows Server 2003/2008 Standard, Enterprise R2 edition, configuring RAID and installing services, software as per required• Weekly maintenance of all servers, checking windows, anti-virus update, disk space available• Coordinating with vendors for any application related query, Application User Administration.• Installation of Microsoft SQL Server Management Studio 2005 & creating databases as per client’s requirement• Working on Symantec Backup Exec 12 version for backup of various applications, exchange server on L3 Tape Drive• Working on ISA server 2006 giving access to user as per company policy, taking backup• Managing Exchange Server, PDC, ADC, OCS, RMS Server• SOP Documentation for daily process as per required• Performing remote support to other site locations

Mumbai Area, India

• Providing desktop, network, and enterprise operating system support • Monitoring network MPLS link, UPS health checkup & coordinating with vendor• Perform creation and deletion of User ID, Groups, and OUs• Installing software, windows patches, upgrading and maintenance of operating system• Installing, upgrading and maintaining of server hardware components as per require• Assigning rights, addition and deletion of files & folders on File Server• Responsible for ADC system state backup, daily, weekly, monthly & yearly normal ntbackup, maintaining backup details on excel sheets & on register.• Performing occasional off-hours and remote support to other site locations

Master Of Business Administration (M.B.A.), Information Systems

Bachelor’S Degree, Computer Applications

High School, M.C.V.C. (Eelctronics)